What are the responsibilities and job description for the Hardee's Team Member position at KDE Restaurant Management Group?
Hardee's Team Member (Starting $14-15/hr)
About the Job:
About the Job:
The essential functions of the Crew Person position are denoted below in the following key areas:
TOTAL GUEST SATISFACTION:
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
- Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
- Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
- Ensures that all Guests receive hot, quality products; prepares, packages, and delivers all products according to Menu Standards.
- Handles all food products according to company procedures; follows all company food safety, food handling, and sanitation requirements, to ensure the health and safety of Guests and employees.
TRAINING AND DEVELOPMENT:
Strives to improve personal skills and performance level.
Strives to improve personal skills and performance level.
- Follows the steps outlined in the CKE Crew Person Training Program to learn new skills, duties, and responsibilities and to improve personal performance level.
- Communicates to immediate supervisor when additional training, guidance, and practice is needed.
- Understands how each job responsibility in the restaurant impacts the Guests, other employees, and overall operations.
- Keeps immediate supervisor informed of anything that might affect the Guests, other employees, and overall restaurant operations.
- Is performance-oriented and driven; understands performance expectations and is aware of performance results.
JOB EXPECTATIONS:
Consistently meets job expectations to impact the sales and profits of the restaurant positively.
Consistently meets job expectations to impact the sales and profits of the restaurant positively.
- Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
- Supports the goals, decisions, and directives of the Restaurant Management Team; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; and properly uses all products, supplies, equipment, and facilities.
POLICIES & STANDARDS:
- Follows and complies with all company policies standards, procedures, and guidelines.
- Follows all safety, security, and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.
- Holds self-accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.
CKE SHARED VALUES:
Models and encourages CKE shared values.
Models and encourages CKE shared values.
- It is completely focused on and driven by the Guest.
- It is of high personal integrity and treats all employees with honesty, respect, and dignity.
- Contributes to an environment of trust to ensure honest, open, and direct communication.
- Is performance-oriented and driven; understands performance expectations and is aware of performance results.
EDUCATION:
Enrollment in high school; a high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests, and co-workers; bi-lingual skills a plus.
EXPERIENCE: Must be a minimum of 15 years of age.
SKILLS & ABILITIES:
Demonstrates and/or possesses the following:
Demonstrates and/or possesses the following:
- Ability to work with others (as a team).
- Ability to comfortably interact with all Guests.
- Ability to look at the restaurant operations (from a Guest's viewpoint).
- Ability to meet performance standards for assigned tasks and duties. Ability to take initiative.
- Problem-solving skills.
PHYSICAL ABILITIES:
- Stand for long periods.
- Work around heat.
- Work around others in close quarters.
- Move throughout the restaurant and observe restaurant operations and employee work performance. Able to lift 50 – 75 pounds comfortably.
- Work with various cleaning products.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $14 - $15
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