Payroll Client Implementation Specialist

Kelly Benefits in Sparks, MD is seeking a payroll experienced individual to be accountable for onboarding and managing all aspects of quality payroll service for new clients. Responsible for obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers high quality customer service.  Additional responsibilities include:

·        Work with Account Executives to gain an understanding of clients’ needs and use a Project Management approach to complete an accurate and timely setup all of the clients selected products/services 

·        Set and manage clients’ expectations while providing high level of customer service and support via phone, email and video conferences (Zoom)

·        Coordinate and host various onboarding milestone conference calls with all project team members to ensure all deliverables are being met and tasks are being complete

·        Ensure all project tasks are being tracked timely within the Project Management Tool (TaskRay) and that all client’s processes are logged within the CRM (Salesforce)

·        Work alongside the Kelly Benefits Audit team and conduct quality assurance checks to ensure client setup and been completed accurately

·        Maintain expert level knowledge of all Kelly Benefits systems, products and vendor partnerships to ensure clients receive maximum benefit of our services 

·        Anticipate clients' needs and assess risk in areas such as labor compliance, payroll, taxes, etc.

Minimum hours are Monday through Friday 8:15 a.m. to 5:00 p.m.  Additional hours may be required to achieve business objectives.       

Requirements –

·        High School diploma required. Some college preferred

·        Payroll experience required. Payroll service bureau experience preferred

·        1-2 years experience working with clients

·        Strong computer/system and client facing experience preferred

Additional Information –

Kelly & Associates Insurance Group, Inc., a Kelly Benefits company, is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants.

We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, retirement and other offerings and services, while saving them time and money.

Kelly Benefits delivers high quality, cost-effective, integrated solutions through:

- An incredible team of dedicated professionals. Our set of business values called “The Kelly Way” inspires, guides and drives us to serve our clients with excellence.

- Efficient processes, tools and technology. We’re dedicated to delivering cost-effective efficiencies.

- High-integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers and brokers.

Kelly Benefits is committed to treating our People with dignity and respect, dealing with them honestly, compensating them fairly, and providing quality benefits and opportunities to develop their full potential.

We offer a robust benefits package including 401K with match, full array of medical benefits with both ancillary and voluntary options, paid parental leave and an on-site fitness center.