Inside Sales Will Call Coordinator - Retail Associate

Kelly-Moore Paint Company
Walnut Creek, CA Full Time
POSTED ON 8/19/2023 CLOSED ON 8/25/2023

Job Posting for Inside Sales Will Call Coordinator - Retail Associate at Kelly-Moore Paint Company

FULL TIME - Kelly-Moore does more than just sell paint. We help make the world around you beautiful. It is a place to work with people who are creative and take pride in what they do. At Kelly-Moore, we bring amazing and passionate people together to make a difference and help our customers succeed. Our diverse group of thinkers and doers are dedicated to service, convenience, and quality for our customers. We are pleased to have the opportunity to share how we create, conserve, commit, contribute, care for, and add color to our world.  We are looking for an Inside Sales – Will Call Sales Coordinator to join our team!   How are we different? Small team environment, so you really get to know each other  We often see the same customers who value Kelly Moore and get to know them well Close at 5:00 PM, no evening/night hours  We will teach you everything you need to know about paint You do something different daily & are not stuck at a desk or a register     Under direct supervision, the Will Call Sales Coordinator ensures all orders are completed accurately and on time for all customers. The Will Call Sales Coordinator consistently provides excellent service to all customers. This role follows established procedures regarding the proper handling and distribution of company inventory and assets and contributes to the sales, gallon and margin growth performance objectives of the store.   Demonstrates exceptional customer service skill using the Signature Service Standards. Accurately prepares and processes all in-person, phone and email orders as required in order to meet customer requirements. Coordinates all customer deliveries to ensure timely completion. Handles payment transactions, cash and charge verifications following company protocols. Accurately handles receiving procedures, unloading and stocking incoming inventory. Accurately tints paint and eye matches color. Assists customers with the selection of paint colors and sundry products through the point of sale. Complies with the requirements of a retail store schedule, which may include working shifts beginning early in the morning; working weekends and holidays as required. Double checks all orders—colors, products and quantities, etc.—to ensure accuracy. Delivers orders to meet customer requirements while complying with Kelly-Moore Paint Company’s driving agreement. Complies with all Kelly-Moore Paint Company policies and procedures. Completes all required training in a timely manner. Works closely with the Outside Sales Representative on key accounts to ensure customer requirements are met. Helps to maintain paint and sundry inventories to required levels through proper stock rotation and ordering. Helps to maintain company standards for store appearance, including cleanliness of the interior and exterior of the store, focusing on the warehouse and tint areas.   Qualifications: Age requirement: Must be 18 years of age or older. Excellent customer service skills. Valid driver’s license is preferred, and safe driving record and the ability to operate a variety of vehicles including vans and flatbed trucks, if eligible to drive and business needs dictate. Successful completion of the company driver’s safety and defensive driving courses as required. Ability to work under direct supervision and follow oral and/or written instructions. English language skills, including a level of reading comprehension, and written and oral language conventions ordinarily attained by receiving a high school diploma or equivalent. Math skills of number sense, measurement, and geometry, and math reasoning are ordinarily attained by receiving a high school diploma or equivalent. Related experience and broad knowledge of the application and use of paint and sundries is preferred. For Internal Candidates Only: Must not have received a written corrective action or have been on a performance improvement plan within the past six months.   Perks: All Will Call Sales Coordinator associates are eligible for the sales incentive bonus plan. We also offer generous paid time off for vacation, sick time, birthday & service anniversary as well as 7 paid holidays a year. We have various options to support your medical, mental, and financial well-being, including benefits, a wellness program, and 401K retirement plan with an Employer Match. We have comprehensive training and development programs that fit the needs of your current role and your desired career path in hopes that you will stay with Kelly-Moore for a long time.    The hourly wage range for this position is between $16.25 and $22.12, depending on experience and other qualifications of a successful candidate. This range is for California locations only.
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