Hybrid Order Management Supervisor

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a direct hire Hybrid Order Management Supervisor for a pharmaceutical company located in Seal Beach, CA. We’re here to help you find something great that works for you, so you won’t miss a moment of what really matters in your life.

Requirements:

• Supervises the day-to-day operations for the Order Management team; ensures timely execution of enrollment related activities and order inquires required to support the processing of customer orders
  
• Monitors the activities related to patient enrollments and records ensuring customer commitments are met
  
• Communicates key responsibilities and procedures to ensure the team promotes a successful attitude, and teamwork to achieve business objectives and financial goals
  
• Reviews daily Salesforce cases to ensure turnaround time expectations are met and exceeding customer commitments; conducts regular case audits and develops an action plan to address issues identified
  
• Communicates and reinforces Order Management’s overall program goals and objectives to team members
  
• Leads departmental new hire training and supports training of internal teams on program details
  
• Trained to successfully back-up all positions within Order Management and responds to requests if team member(s) is unavailable / out of the office
  
• Conducts regular check-in meetings with team members individually and as a group
  
• Updates Standard Operating Procedures and obtains necessary approvals prior to implementation
  
• Consistently identifies operational efficiencies for process improvement and facilitates progress
  
• Manage customer relationships and support all aspects of the customer order processes, policies, and procedures
  
• Administer and process patient enrollment forms, entering accurate data into proprietary systems
  
• Ensure confidentiality when handling patient data to comply with Patient Data Privacy Policy
  
• Manage order information in the ERP system, including processing credits, debits and pricing updates
  
• Obtain accurate order information, initiate investigations to gather missing information, and escalate issues as necessary to ensure timely resolution
  
• Manage the Account Set-up process and serve as point of contact for GPOs, Distributors
  
• And commercial partners to establish and maintain active accounts to support billing
  
• Supports Finance on customer chargebacks, administrative fees, and rebates
  
• Work cross functionally with internal and external partners to resolve inquiries
  
• Manages and develops accurate reports and identifies data discrepancies, coordinates corrections with appropriate departments, and conducts monthly reconciliations
  
• Maintain and audit the Public Health Service (PHS)/340B eligibility tracking process in SFDC to ensure hospital accounts receive correct pricing
  
• Successfully manage customer service calls while following communication scripts
  
• Champion CRM enhancements supporting operational efficiencies, improved data, and cross-functional partnerships
  
• Track, trend and report on metrics for key business performance indicators; identify improved metrics supporting operational excellence
  
• Develop collaborative and cooperative working relationships, be a valued team contributor, and model corporate values
  
• Provide subject matter and technical support to other business functions
  
• 3-5 years related experience in Customer Order Management in high-volume environment
  
• Proven ability to coach, motivate, and engage a team to produce the best results possible
  
• Bachelor’s degree Required

• Onsite Monday-Friday 8am-5pm
  
• Hybrid 3 days in office and 2 days at home after training is completed
  
• Salary: $69-85k a year plus bonus
  
• Full benefits (medical, dental and vision, 401k and PTO)

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Order Management Supervisor today! Please email resume to daid740@kellyservices.com or call me at 562-471-7322
 

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Salary : $69 - $0