Computer Support Associate

Job Title: Computer Support Associate (Infrastructure Engineer)
Location: Rock Valley, IA, 51247
Type:ONLY on W2 contract (NO C2C)
Length: 09/04/2023 to 09/03/2026
Pay Rate -$27 per hour

**LOCAL CANDIDATES ONLY**
**Visa sponsorship is not available, now or in the near future, for this position. ** Local candidates preferred. OT hours if requested by client.
Job Description:

• •Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents IT records using ServiceNow. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in ServiceNow, following KB articles for problem resolution, and following unit specific processes..
  • Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• Deploy and Support IT hardware such as HP and Zebra printers, Zebra scanners, and HP or Dell computers and laptops, etc.

Job Requirements:

• • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Additional Information:

• This will be an ONSITE- First Shift position
• Metatarsals are required from day 1

*** If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached****

#P2



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