What are the responsibilities and job description for the Customer Service Rep- (manufacturing) position at Kelly?
Kelly Services is hiring for a Customer Service Rep for our manufacturing client in Ashtabula, Ohio
Hours- 8am-5pm- M-F
Pay: $16.00 per hr. will increase upon hire
Qualifications • Minimum 3 years of experience in Customer Service • Knowledge of ERP-oriented accounting systems preferred, SAP a plus. • High School Diploma or GED • Excellent time management skills. • Ability to listen, communicate (written and verbal), excellent grammar, spelling, proofreading and effective follow-up skills. • Ability to work independently, self-starter, energetic. • Able to handle highly confidential information. • Must be detail oriented. • Able to adhere to tight deadlines.
Work Performed: 1. Receives orders from customers and/or intercompany parties, maintaining friendly and cordial relationship. 2. Enters orders received into the ERP system and sends detailed and accurate confirmation (order acknowledgment) back to requester in a timely basis in accordance with order entry procedures. 3. Transfers pertinent information to customer files to ensure proper record keeping. 4. Regularly receives customer order/service inquiries concerning pricing, product availability, weight/dimension, freight costs, payment terms, packaging and overall order status and provides timely follow-up. 5. Edits orders for accuracy and makes appropriate changes. 6. Refers customer inquiries to responsible sales or technical person, depending on the nature of the inquiry. 7. Receives, researches and resolves (with appropriate assistance) customer service issues/complaints. 8. Performs a variety of miscellaneous tasks on a routine basis as well as on an assignment basis, including file maintenance, telephone coverage, telemarketing and internal mail distribution. 9. Complies with safety rules and regulations, attends safety meetings and training, inspects work area for hazards/deficiencies and initiates action to correct them. Also, reports injury/illness and/or environmental incidents.
if interested Apply online OR send resume to Joe at Jose783@kellyservices.com
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