Customer Service Rep.

Kelly Services is partnering with a great company to find a qualified Customer Service Rep. for their Ithaca NY facility.

Below are more details on this great opportunity!

Pay: $18.00-$20.00/hr

Shift: Monday-Friday 8:30AM-5:30PM

Direct Hire with full benefits!

Job Description:

The Customer service representative will be assisting with daily office and business-related tasks.

Job duties/responsibilities:

• Respond to customer, distributor, divisions, and internal emails quickly and accurately.
• Providing product support to all distributors.
• Entering orders, quotes and proforma invoices to Distributors.
• Keeping track of all Distributors Yearly budgets and calculating distributor discounts as needed including discount level calculations.
• Issuing RMA’s for Distributors as needed.
• Calculate and add in-service fees on orders as required. Custom orders may have additional charges to be calculated in.
• Maintain and distribute International Distributor Lists as necessary.
• Keep up to date on all international product lines and product registrations.
• Working with Freight Forwarders to arrange freight pick up for orders. Following specific shipping instructions from either the distributor or freight forwarder.
• Calculating shipping, freight charges for orders.
• Filling out Certificate of Origins for International shipments as requested. Getting them notarized, stamped, and signed by the Chamber of Commerce.
• Sending Commercial invoices to Distributors daily.
• Maintain customer files with updated international distributor contracts.
• Keeping up to date individual instructions for orders for all distributors.
• Set up new international accounts
• Letters of credit
• Currency conversion

Perform other work-related duties as requested, directed, or assigned by management

Education and experience requirements:

• High School Diploma or GED
• 2-3 years’ experience in Customer Service required
• Must be able to lift up to 25 lbs. and to adhere to safety requirements
• Occasional overtime may be required

- Vaccination is not required, but highly recommended. Non-vaccinated individuals will be required to test weekly, paid for by the customer but must be completed on the individuals time.

If after reviewing these details you feel this could be a fit for you, feel free to reach out to Madi to discuss further! She can be reached at madh347@kellyservices.com or by phone at 607-207-1787.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.