What are the responsibilities and job description for the Help Desk Level 1 position at Kelly?
Job Description
Technical Support Specialist I ****100% REMOTE ****
Kelly Services top client is seeking a Technical Support Specialist I
Responsibilities/Job Description:
This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers' issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have the willingness to learn, be trained, and develop critical technical skills
Type: Contract W2 PAY $17.00-$19.00 PER/HOUR!!
Essential Functions/Required Job Qualifications:
• Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to the Tier 2 team
• Assist inexperienced or nontechnical end users in resolving issues
• Diagnoses browser and networking issues
• Records and maintains accurate information within the ticketing system
• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
• Work in a team environment
• Coordinating, working with, and following up on work performed by field techs
Winning Behaviors, Competencies, and Skills
• Should be able to prioritize and meet tight deadlines
• Must be organized, detail-oriented and able to work without constant instruction
• Possess a technical aptitude for performing technical tasks to resolve customer issues
• Ability to work in a high-intensity, fast-paced environment
• Ability to work a flexible or rotating schedule, including some weekends and evenings
• Ability to work both independently and as part of a team
• Proficient in configuring, and troubleshooting production services
• Configuration and troubleshooting of network issues including firewalls
• Understanding of basic Linux commands
Education & Experience:
• High School diploma or equivalent
• Inbound/Outbound technical support center experience preferred
• Customer-facing experience preferred
****PLEASE SUBMIT YOUR RESUME AND SOMEONE WILL CONTACT YOU FURTHER****
Apply Today!
#P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services top client is seeking a Technical Support Specialist I
Responsibilities/Job Description:
This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customers' issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have the willingness to learn, be trained, and develop critical technical skills
Type: Contract W2 PAY $17.00-$19.00 PER/HOUR!!
Essential Functions/Required Job Qualifications:
• Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to the Tier 2 team
• Assist inexperienced or nontechnical end users in resolving issues
• Diagnoses browser and networking issues
• Records and maintains accurate information within the ticketing system
• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
• Work in a team environment
• Coordinating, working with, and following up on work performed by field techs
Winning Behaviors, Competencies, and Skills
• Should be able to prioritize and meet tight deadlines
• Must be organized, detail-oriented and able to work without constant instruction
• Possess a technical aptitude for performing technical tasks to resolve customer issues
• Ability to work in a high-intensity, fast-paced environment
• Ability to work a flexible or rotating schedule, including some weekends and evenings
• Ability to work both independently and as part of a team
• Proficient in configuring, and troubleshooting production services
• Configuration and troubleshooting of network issues including firewalls
• Understanding of basic Linux commands
Education & Experience:
• High School diploma or equivalent
• Inbound/Outbound technical support center experience preferred
• Customer-facing experience preferred
****PLEASE SUBMIT YOUR RESUME AND SOMEONE WILL CONTACT YOU FURTHER****
Apply Today!
#P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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