What are the responsibilities and job description for the IT Support Specialist position at Kelly?
IT Support Specialist
Location: Compsol/Ford in Dearborn, MI
- Working knowledge of relevant operating systems, software and programming
- Excellent problem-solving and critical thinking skills
- Keen attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills, including speaking, writing and active listening
- Great customer service and interpersonal skills
- Experience using a variety of PC software (Word, EXCEL, Outlook, etc.)
- Experience installing PC software and hardware (e.g., printers)
- Basic familiarity with networks (IP addresses, password-controlled access, etc.)
- Maintain operation of all Badging Services computers and software
- Install and update company software and hardware as needed
- Generating documentation for CompSol Software as new features are introduced
- Testing software updates and reporting findings to the CompSol Development staff
- Gaining a complete working knowledge of all CompSol software systems and the Access Control System
- NetBadge Badging & ID Credentialing System
- NetBadge Visitor System
- NetBadge Badge History Reporting
- NetBadge Utilities Badge Printing & Permissions software
- Remote Badge Printing for Ford sites in various countries
- OnGuard Access Control System
- Operational knowledge of Windows Server
- Working with the Ford IT dept. to maintain the CompSol systems within Ford Data Centers
- Work as relay between CompSol development team and Ford
- Maintaining the CompSol Visitor Systems
- Maintaining Remote Printers
- Technical support to company staff and troubleshoot computer problems
- Handling tech support calls on our software from various Ford sites
- Assisting call-ins or live chat with technical difficulties
- Resolving issues through remote access
- Work with the CompSol Development staff to test and diagnose any issues with our system software
- Review diagnostics and assess the functionality and efficiency of systems
Work location is the Badging Services Office at Ford Motor Company in Dearborn Research & Engineering Center and the CompSol Office in Southfield up to once
Why Kelly®?
Why Kelly®?
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG®) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
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