What are the responsibilities and job description for the Quality Specialist position at Kelly?
Kelly Services is currently seeking a Quality Specialist to work for a global scientific instrumentation company in Carlsbad CA.
Duration: 1 year
Pay rate: $30 per hour
The Quality Specialist or Amplitude Complaint Coordinator will act as a cross-functional liaison in a highly visible environment to ensure high throughput molecular testing instrumentation success and a seamless post-sales experience for key customers. They will interact closely with Field Service Engineers, Customer Success Managers, and Service and Support Development Managers to track configuration, operation, uptime, quality, and service needs across multiple key customer accounts. They can identify and report trends before they become an issue, leading to a white-glove customer experience from the moment instrument installation begins.
- Daily complaint assessments and issue management to ensure customers receive exceptional service and support
- Act as the conduit for quality for key customer accounts
- Organize and provide visibility to work through dashboards, escalation and trending.
- Host regular meetings with stakeholders to inform, align, and develop actions
- Uncover and resolve bottlenecks in processes impacting efficiency and internal and external customer experience
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly®?
Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
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