Tech Line Agent

Full time, long term contract opportunity with benefits!

REMOTE POSITION - WORK FROM HOME

Are cars your passion, but you are tired of the Flat Rate game? Would you enjoy fixing cars all day long without getting dirty or busting your knuckles? Nissan North America, Inc. in partnership with Kelly Services, Inc. has an exciting opportunity for you, the Automotive Service Professional Join a team of elite individuals in Smyrna, TN as a Specialist, TECH LINE, who have a passion for fixing cars and helping technicians meet their customer s expectations. Answers requests from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by Engineering staff.

Job Functions

• Provides vehicle repair recommendations, technical assistance, and direction to dealership service technicians regarding vehicle maintenance, service or repair.
• Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind. l Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
• Teams with people from other organizations, independent of borders functions, regions and affiliates to complete reporting requirements.

Minimum Qualifications Job Knowledge and Skill:

• Thorough knowledge of the maintenance and repair of automobiles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
• Experience: Three or more years of directly related professional level automotive experience.
• Education: High school diploma or GED.
• Related experience, college or technical courses, seminars and OE training a plus. Certification as an ASE Master Technician preferred.
• Computer Skills: Typing test will be required.
• Basic knowledge of Microsoft Office Suite and other PC applications.
• MVR Required

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly®?

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly® Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we’re here every step of the way to find your dream engineering job.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.