User Support Specialist (part-time)

User Support Specialist (part-time)
Location: Vista, CA ( Travel to San Diego)
Duration: Contract (32 hours per week)

Kelly Technology is currently recruiting for a User Support Specialist to work on-site in Vista providing support to end-users. This role is 32 hours per week. The primary site is in Vista, CA but you will need to drive to San Diego to work on-site at sister location as needed. Mileage is reimbursable.

Job Summary.
The User Support Specialist is responsible for administering all activities relating to the support of our clients’ employees, technical devices and applications. This position will coordinate with Help Desk Coordinators, System Administration, Management and other employees.

Responsibilities of this role include, but are not limited to, the following:

• Provide full user support service to client base end users in local clients’ offices (in person and remotely)
• Maintenance and problem solving with respect to workstations and desktop applications
• Provide feedback on work in progress
• Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
• Act as a point of technical escalation including the ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
• Ability to provide support for mid to large enterprise level organizations
• Other duties/tasks as assigned

Knowledge and Skills Requirements.

• Ability to provide outstanding customer service
• Exceptional interpersonal and communications skills
• Excellent analytical and problem-solving skills
• 2 - 5 years of experience in a Corporate Help Desk environment
• Hands on experience using and/or troubleshooting Microsoft Windows 10, Microsoft Office 365 and Mac OSX
• Practical knowledge of Remote Desktop or other remote assistance programs
• Ability to construct MS Teams, OneDrive and similar Microsoft applications
• Experience working with smart phones and tablets such as iPhones, Android, iPads and Surface
• Ability to assist in troubleshooting network connectivity issues
• Must have reliable transportation and should expect that daily commutes are subject to change and could at times be 50 plus miles round trip.

Personal Attributes.

• Strives to continuously build knowledge and skills
• Manages difficult or emotional situations; responds promptly to needs.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Prioritizes and plans work activities; uses time efficiently
• Approaches others in a tactful manner; reacts well under pressure; maintains confidentiality
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
• Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan

Education and Experience.

• 2-5 years’ experience as a User Support Specialist in a Corporate environment

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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