What are the responsibilities and job description for the Ambulatory Service Representative II position at Kelsey-Seybold?
Overview:
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities:
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
Education
A.
High School diploma or G.E.D. from an accredited program
B.
Associate or Bachelors Degree in related field
Experience
A.
1 years of direct face to face customer service experience.
1 years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
OR
1 years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
OR
1 years KSC CBO, Managed Care or Contact Center experience.
B.
2 years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
Licenses
A.
N/A
B.
Special Skills
A.
Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.
B.
EMR/Epic experience.
Basic calculator skills.
Other
A.
Fluent in English, verbal and written. Professional demeanor, appearance and grooming.
B.
Bilingual- English/Spanish
WORKING ENVIRONMENT
Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Responsibilities:
The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.
Qualifications:
Ambulatory Service Representative II
Location: The Woodlands
Job Type: Full Time
Department: Administration
Job Type: Full Time
Department: Administration
Salary Range: $34,744-$45,601.50 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.
High School diploma or G.E.D. from an accredited program
B.
Associate or Bachelors Degree in related field
Experience
A.
1 years of direct face to face customer service experience.
1 years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
OR
1 years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
OR
1 years KSC CBO, Managed Care or Contact Center experience.
B.
2 years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2 years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.
1 years of cash handling or collections experience in a medical office setting.
2 years of direct face to face customer service experience.
Licenses
A.
N/A
B.
Special Skills
A.
Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.
B.
EMR/Epic experience.
Basic calculator skills.
Other
A.
Fluent in English, verbal and written. Professional demeanor, appearance and grooming.
B.
Bilingual- English/Spanish
WORKING ENVIRONMENT
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