What are the responsibilities and job description for the Data Analyst position at Kelvin Group?
Data Analyst
Department: ARC Mechanical
Employment Type: Full Time
Location: Wilmington, MA
Description
Kelvin Group is a leader in the field of industrial and commercial mission-critical mechanical services, process safety management and environmental compliance. Our turnkey solutions provide Design/Installation and Ongoing Service and Preventative Maintenance of world-class mechanical systems for leaders in the Food and Beverage, Cold Storage, Pharmaceutical, Educational, Health Care, and Process industries.
We are seeking a Data Analyst to join our team and support our 150 field technicians in our HVAC/R service business as well as work with our corporate team to build a comprehensive automated reporting package. The Data Analyst will play a critical role in gathering, analyzing, and interpreting data to optimize our operations, improve field service efficiency, and enhance overall business processes.
We are seeking a Data Analyst to join our team and support our 150 field technicians in our HVAC/R service business as well as work with our corporate team to build a comprehensive automated reporting package. The Data Analyst will play a critical role in gathering, analyzing, and interpreting data to optimize our operations, improve field service efficiency, and enhance overall business processes.
Key Responsibilities
- Data Collection and Analysis:
- Gather and compile data from various sources, including service reports, work orders, and back-end ERP systems.
- Analyze and interpret data to identify trends, performance indicators, and areas for improvement.
- Develop data collection protocols and ensure data accuracy and completeness.
- Performance Tracking:
- Monitor field technician performance and productivity.
- Develop and maintain KPIs to measure service quality, response times, and customer satisfaction.
- Generate regular reports and dashboards for management.
- Operational Efficiency:
- Work with the field service team to optimize technician routes and schedules.
- Identify opportunities to reduce operational costs and improve resource allocation.
- Assist in inventory management to ensure timely availability of spare parts.
- Customer Satisfaction:
- Analyze billing team feedback and service quality data to enhance the days to bill process.
- Identify areas for service improvement and recommend action plans.
- Collaborate with customer service teams to address customer concerns.
- Technology Integration:
- Assist in the integration of new technologies and validation of the data.
- Ensure seamless data flow between field technicians and central databases.
- Continuous Improvement:
- Stay up to date with industry best practices and data analysis tools.
- Propose process improvements and innovations to enhance field service operations.
Skills, Knowledge and Expertise
- Bachelor's degree in a relevant field (e.g., Data Science, Business, Engineering, Finance).
- Proven experience in data analysis and data management.
- Proficiency in data analysis tools, such as Microsoft Excel, SQL, and data visualization tools.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- Knowledge of HVAC/R systems and field service operations (preferred but not mandatory).
- Power BI or Tableau experience a plus.
Benefits
Check out these industry leading benefits:
- Healthcare (medical, dental, vision, prescription drugs)
- Health Reimbursement Arrangement (shared cost deductible)
- Flexible Spending Account
- Dependent Care Account
- Accident Insurance
- Life Insurance
- AD&D Insurance
- Short/Long Term Disability
- Employer matched 401(k) savings plan
- Paid vacation time
- Paid sick time
- Generous paid holiday schedule
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