Customer Service Liaison Specialist (Brighton)

Description

Location:                                                                                                                        

Brighton Building A                                                                                                          

Hours:

Monday-Friday 8:00am – 4:30pm

Position Summary:

The Project Coordinator is responsible for managing the product life cycle for multiple products among our diverse customer base.  The Project Coordinator manages the cross-departmental activities for the Advanced Quality Planning (AQP) Process, Product Launches, Product Life Cycle Support (LCS), and works with a team to meet customer requirements.

Job Duties:

• Organize, plan, and direct product development and/or program schedules
  • Document customer expectations and/or specific customer requirements
  • Track relevant milestone dates and metrics and drive action items based on results
  • Coordinate and track inter-departmental activities to ensure commitments made relevant to product development timeline, delivery and quality are met
• Manage product lifecycle activities to meet or exceed customer expectations
  • Ownership of responsibility for accounts of various complexities
  • Responsible for maintaining excellent customer relations at various levels with both internal and external customers
  • Provide project status presentations to various levels of management & customers
  • Monitor and manage all project activities in master tracking spreadsheets for easy access and transparency for all collaborating members of our internal teams.
  • Maintain document control, database management and coordination and tracking of project activities and communications to ensure project goals are accomplished within the prescribed time frame and budget parameters
• Act as liaison between customers and the project delivery team, and escalate customer issues as needed
  • Responsible for customer satisfaction reviews and corrective actions
  • Follow-up with customers to obtain necessary information, plans, data, specifications and other items critical to the proper flow of information
• Support sales in the development of additional business for new and current customers
  • Coordinate product commercialization including packaging, product features, copy points, product claims, videos, sales samples, etc.
  • Contribute to continuous product improvement plans

*To be successful in this position we are looking for a motivated candidate who has strong time management skills and is able to execute flawlessly and follow all established timelines and project roadmaps.

Qualifications:

• Associates or BS degree in Business, or related fields
• 2+ years of experience in product development and/or project management preferred
• Knowledge and skills in project management processes and procedures
• Proficient Microsoft Office, Excel; JDE/Peoplesoft
• Excellent organizational skills with meticulous attention to detail
• Demonstrable experience in full product development cycle supported by formal project management methodology
• Successful experience with on time project completion  
• Experienced in developing project management documentation and control systems preferred
• Experienced in providing project status presentations to various levels of management & customers
• Strong collaborative skill, flexibility and the able to communicate effectively with all levels of employees throughout the organization, verbally and in writing
• Ability to analyze data, think critically, problem solve, and focus on proactive activity to prevent quality issues
• Experience working with Sales, Engineering, R&D, Regulatory Compliance, Supply Chain, Production, Distribution, and other manufacturing company teams in product development through First Launch and beyond.