What are the responsibilities and job description for the Customer Service Representative position at Kemper?
Location(s)
Oklahoma City OKDetails
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Kemper Health is seeking a highly motivated, professional Customer Service Representative to join our team in our Oklahoma City office. Our customer service team is the front line for providing the best service possible to our policyholders. Our team answers a high volume of calls from our insureds, reviewing policy details, billing history, and reviewing and processing change requests.
The work schedule will be Monday through Friday from 9am – 5:30pm.
Training schedule for the first 3 weeks will be 8am-4:30pm.
Position Responsibilities:
- Receive inbound calls from policyholders and providers
- Assist with eligibility, explanation of benefits, claims decisions/status, and general policy questions, including processing change requests.
- Adhere to company guidelines, procedures, and business practices
Position Qualifications:
- 1 years of professional customer service experience preferred
- High School Degree or equivalent
- Previous medical, insurance, or call center experience is a plus.
- Ability to use Soft Phone to take incoming and make outgoing calls
- Call Control/Soft skills
- Excellent verbal and written communication skills
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
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