What are the responsibilities and job description for the Subrogation Representative - Recovery position at Kemper?
Location(s)
Birmingham ALDetails
Job Description
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Actively and aggressively pursue subrogation, loss refunds, and any other collections that involve the Claims Department. Most assignments are routine subrogation files, primarily pursuing first party collision reimbursement. This consists of collecting from named insureds, at fault third parties, other insurance carriers and any other debtor, in a timely and cost-effective manner.
Position Responsibilities:
- Review and evaluate assigned claim files for subrogation potential. Prepares and packages all relevant documents and uploads to E-Subro Hub.
- Utilizes investigation routines to identify and locate potential subrogation targets.
- Maintains an active diary and closes subrogation cases when appropriate with supervisor approval. Maintain closing ratio of 100%
- Negotiates settlements with adverse parties and attorneys on a fair and equitable basis with all parties involved.
- Monitors claims to ensure subrogation funds were received and/or properly processed and recorded in the claims system. Prepares payments for attorney fees, investigative expenses, skip traces, asset checks and reimbursement of deductibles for Manager's review and approval. Processes payments in an accurate and timely manner.
- Corresponds with insureds, adverse parties, attorneys, claim representatives, by telephone, email or SMS.
- Responds to all telephone calls and written correspondence within 24 hours.
- Grasps the understanding of tort and collection laws that would apply to the given state and situation.
- Be able to understand legal terminology and concepts through reading and review of legal documents.
- Prepares cases in which a dispute with another carrier exist, through Inter-Company Arbitration.
- Utilizes approved attorneys for representation of our Company on disputed cases when other carriers are not members of Inter-Company arbitration and/or adverse parties refuse to pay. Forwards subrogation files to attorneys for litigation after supervisory approval.
- Sends various letters and claim forms to state agencies.
- Maintain minimum “meets expectations” level on job performance metrics including file reviews.
- Performs all other duties as assigned.
- Must maintain cores and have regular predictable attendance.
Position Qualifications:
- Candidates must have a high school degree with a minimum of one (1) year full time work experience after graduation.
- Proficient computer skills.
- Be detail oriented and possess excellent planning and organization skills.
- Excellent written and verbal communication skills.
- The ability to deal with conflict.
- Bilingual English/Spanish is a plus.
