What are the responsibilities and job description for the CUSTOMER SERVICE SPECIALIST position at Kent Corporation?
POSITION SUMMARY:
Are you ready to join a US Best Managed Company?! KENT Precision Foods Group is seeking a Customer Service Specialist to join our growing team! This Customer Service Specialist position is responsible for customer service order management processes and will support all business segments within Kent Precision Foods Group. This position will manage orders and inventory levels for customers in Microsoft Dynamics AX and in relevant vendor portals and ensure orders are entered in the system accurately and in a timely manner as well as respond to customer inquiries.
The successful candidate will be self-motivated, highly organized individual with excellent communication, follow up, relationship building skills and a commitment for servicing customers to KPFG standards.
PRIMARY DUTIES & RESPONSIBILITIES:
EDUCATION:
EXPERIENCE:
TRAVEL:
Are you ready to join a US Best Managed Company?! KENT Precision Foods Group is seeking a Customer Service Specialist to join our growing team! This Customer Service Specialist position is responsible for customer service order management processes and will support all business segments within Kent Precision Foods Group. This position will manage orders and inventory levels for customers in Microsoft Dynamics AX and in relevant vendor portals and ensure orders are entered in the system accurately and in a timely manner as well as respond to customer inquiries.
The successful candidate will be self-motivated, highly organized individual with excellent communication, follow up, relationship building skills and a commitment for servicing customers to KPFG standards.
PRIMARY DUTIES & RESPONSIBILITIES:
- Resolve customer shipment concerns which in include overages, shortages and damages.
- Issue credits or rebills per company policy
- Process all sample orders for Industrial , Foodservice, Personal Nutrition Solutions, and Consumer Package Goods
- Backup all Customer Service order management processes for KPFG and KPG.
- Manage sellable days by product and customer
- Back up Inventory Journal Report process
- Process all customer orders received via EDI and email for the defined business segments in a timely manner
- Retrieve and process orders from specific customer portals
- Manage customer orders to ensure accuracy in quantities, product offering, pricing and ensure order minimums are met.
- Interact with appropriate departments to determine product availability and assign ship dates based on known data.
- Correspond with customers regarding order modifications as well as other inquiries.
- Assist with customer arranged shipments and correspondence with carriers.
- Ensure all required documentation is scanned in system for record-keeping purposes and access
- Identify and escalate priority issues and report to high-level management
- All other duties as assigned
EDUCATION:
- AA degree preferred or equivalent working experience.
EXPERIENCE:
- Minimum 2-3 years' experience in a sales administration or customer service setting.
TRAVEL:
- Ongoing travel required for position is less than less than 5%.
Salary : $16 - $21
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