ORDER PROCESSING CLERK- (TEMP)

POSITION SUMMARY:

Are you ready to join a US Best Managed Company?! KENT® Pet Group, a member of the KENT family of companies is seeking a Order Processing Clerk (TEMP) to join our growing team! The Order Processing Clerk is responsible for customer-facing interactions (phone and/or email at the customer’s discretion), which include order processing (manual and EDI), transportation arrangement, and customer service overseeing the end-to-end customer experience with needs from order entry to shipment and delivery.

This is a temporary position working up to 40 hours a week.

PRIMARY DUTIES & RESPONSIBILITIES:

• Enter customer orders received via e-mail, fax, phone, or EDI
• Answer customer inquiries via e-mail and phone
• Contact customers regarding order modifications
• Interact with Quality and Production departments to determine product availability for shipments and assign ship dates based on this data
• Evaluate open orders and ship dates on a daily basis and move ship dates as needed to ensure all customer orders arrive as requested
• Initiate rush order shipments by evaluating product inventory levels and selecting a shipment location to best meet the delivery date
• Resolve customer concerns by tracking product shipments, authorizing returns, resolving damages and issuing credits
• Ensure all customer order requirements are met, including but not limited to, interfacing with customer specific software applications to obtain and enter PO information, pricing, delivery requirements, special pallet and/or placard labelling requirements
• Provide back up to the other Order Processing staff as needed
• Additional duties as assigned

EDUCATION:

• Associates Degree preferred

EXPERIENCE & QUALIFICATIONS:

• Microsoft Excel Skills
• Demonstrated Team Player
• 1-2 years of experience in Sales Administration, Customer Relations, Accounting Order Entry, or related field preferred