Medical Front Office Assistant

Help manage the daily operations of a medical counseling center in order to help our team provide the most thorough care to our patients in an efficiently and respectful manner.

Responsibilities and Duties

• Interact appropriately with patients and record information while greeting, checking-in, checking-out or scheduling or confirming appointments for patients
• Utilize computer programs to add new patients, check patients in and out, print out relevant forms for processing, and schedule appointments, scanning patient documentation into EMR
• Answer telephones, take detailed and accurate messages, and ensure messages are directed to the appropriate individual
• Ensure complete and accurate patient demographics and current insurance information
• Verify patient insurance via phone or website and collect any necessary payment for services
• Obtain insurance prior authorizations for pharmacy, medical services and or referrals
• Reviews details and expectations about authorizations for services with patients
• Assisting with handling patient payments/batches, posting patient payments and billing
• Assisting the Physicians/Providers and Director as needed with tasks/projects
• Other general duties as assigned as needed

Qualifications and Skills

• Knowledge of Kentucky Addiction Centers services, standards, policies and procedures
• Skill in operating phones, computer, software and other IT systems and transmit correspondence by mail, email,or fax
• Skill in oral and written communication, ability to communicate with employees, patients and other individuals in a professional and courteous manner
• Ability to pay close attention to detail and to ensure accuracy of reports and data
• Clearly communicate information about Kentucky Addiction Centers to patients and other individuals, identify and utilize community resources and establish and maintain relationships with identified service providers
• Must be positive, organized, caring, and motivated to provide quality care in a fast-paced environment
• Requires sitting and standing associated with a normal office environment

Benefits

Benefits (medical, dental, and vision) and PTO are available.

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location