Customer Strategy Manager

Job Description

Kenvue is currently recruiting for-

Customer Strategy Manager

This position reports into our Customer Strategy Director and is based in Skillman, NJ with a flexible, hybrid work option.

Who we are-

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours .

Role reports to- The Customer Strategy Director

Location- Kenvue’s corporate headquarters is currently located in Skillman NJ, but is scheduled to move to Summit, NJ in or around early 2025.

Travel %- 25%

Pay- $97,000 to $166,750

What will you do-

The Customer Strategy Manager is responsible for driving achievement of forecast, budget and OKRs while instituting strategic business plans that integrate, align and achieve business and customer goals.You will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success.You will serve as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers. Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment. Key responsibilities in addition to 4P excellence include, but are not limited to-

Business Planning

• Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.
• Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.
• Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.
• Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
• Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom-line growth.
  
  

Analytics

• Ensures execution of plans through regular communication and interaction the customer teams.
• Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.
• Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
• Develops and ensures the execution of all trade-related investments improve the P&L.
• Creates & influences assortment & merchandising recommendations.
  
  

Customer Team Engagement

• Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
• Provides support and insight for retailer business & new item reviews.
• Co-leads key top to top customer meetings with sales teams.
• Develops and presents customer, category and brand reviews to drive brand performance.
  
  

People/Organizational Influence

• Fosters a winning, positive, action-oriented attitude across the Skin Health Franchise
• May be assigned to 2 or less direct or non-direct reports; when people are assigned, is accountable for implementation of talent management processes and developmental coaching.
  
  

Required Qualifications

• Minimum of a bachelor’s degree in Business, Marketing, or related field.
• A minimum of 5 years prior experience in consumer package goods.
• Prior experience in direct customer sales, business analytics, and/or customer marketing.
• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.
• Demonstrate effective communication, and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.
• Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.
• Ability and passion to coach and develop reporting staff members.
• Up to 25% travel required.
• Experience working with national customers.
• Ability to prioritize and to lead multiple priorities successfully.
• Ability to work in a complex and dynamic environment where priorities change rapidly and tight deadlines exist
• Ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships
  
  

What’s In It For You

• Annual base salary for new hires in this position ranges from $97,000 to $166,750. This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.
• Competitive Total Rewards Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region
• Note- Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability

Primary Location

NA-US-New Jersey-Skillman

Travel

Yes, 25 % of the Time

Job Function

Marketing & Sales

Job Qualifications

What we are looking for