1. Receives repair order assignments from Service Manager.
2. Performs work directed in repair order in a timely and thorough manner. Maintains superior standard of workmanship in all services performed.
3. Advises Service Manager of any recommended changes in services ordered by customer.
4. Determines if any further repairs or servicing should be recommended to customer, and communicates such recommendations to the Shop Lead and/or Service Writer.
5. Maintains a level of training and experience with specialized equipment, machinery, and servicing techniques necessary for superior servicing of the customer’s equipment. Attends training sessions as required from time to time by Service Manager.
6. Performs additional repairs required when any piece of equipment is returned by customer because of Technician’s faulty workmanship.
7. Maintain accurate work order records of work performed and time clocked on job.
8. Follow all Warranty Vendor guidelines while keeping service desk informed. Mark and retain all parts as per warranty vendor guidelines.
9. Accept and represent company department in all directed after hours call-out situations.
10. Keep work area in a functional and clean state.
11. Fortify a positive and cohesive work environment.
12. Aid and train apprentice technicians as directed by Service Manager.
WORKING CONDITIONS
This is a physically demanding position. Will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift parts weighing up to 50 pounds. Will use hand and power tools, hoist and test equipment. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
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