Managing Director
Reports to: VP of Operations
Major Functions:
- Take direct accountability for all Guests experience to ensure that the visit meets and exceeds our ICONIC ShowService standards, recognizing repeat business is at the heart of maximizing profitability. Regularly establishes contact with guests for feedback, ensuring a strong management presence and emphasizing ICONIC ShowService, responding with an urgency appropriate to each situation.
- Is responsible for ensuring all areas of the business operate within the policies and established guidelines, ensuring the guests' journey includes excellent engagement and hospitality, from the moment they enter the theater, through our food and beverage experiences, and their movie viewing experience.
- Directly works in the operations during peak business hours, supporting managers (and can fill in to assist/take over all manager functions) to ensure each theatre and lounge operates in a manner that ensures each Guest consistently receives (and each employee works to provide) ICONIC ShowService in a safe, harassment/discrimination-free environment.
- Communicates regularly and thoroughly with operations, theatre managers, and all corporate departments, using systems in place including, operational partnership and support, weekly meetings/conference calls, setting the tone/path of all communication. Ensures all correspondence sent by the corporate office and governmental entities are properly disseminated. Actively advocates for an ICONIC experience and represents the ICON brand in all areas such as company meetings, special events, vendor relations, and company promotions.
- Manages all employee/employer interactions including, but not limited to: coaching and development; onboarding; training; developing; progressively disciplining; evaluating; mentoring; and terminating.
- Supervises all budgetary functions, included, but not limited to, optimizing all expenditures and ensuring responsible fiscal management at all levels.
- Responsible for all inventory and revenue in the facility, working with stock, cash management, budgets, and loss control; understands food costs, and implementing effective cost and inventory controls, accurately accounting for receivables and payables.
- Cultivating a professional relationship, works with managers, vendors, and landlords to ensure the physical plant of the theatres and grounds/surroundings are well maintained, clean, safe and secure.
Qualifications
o High school diploma or equivalent, bachelor's degree or equivalent preferred
o 3-5 years theatre management experience, or hospitality and entertainment operations experience. Experience in food and beverage operations preferred.
* 2-3 years of that time as management experience must be in a lead role in a theatre and/or restaurant,
* OR if equivalent of 2-3 years upper-level management experience, preferably a minimum of six months experience in directly managing all main aspects of the theatre and/or lounge including but not limited to: scheduling, orientation, budgeting, inventory management, presentation management, human resources management, and safety/security/physical plant management.
Excellent pay, benefits, and a great career opportunity! We offer medical, dental, vision, life and disability, flexible spending, FREE movies, 401k with excellent MATCH, Paid Time Off, discount meal programs, employee assistance programs, incentives, commuter transit benefits, and flexible schedules. Apply today to be part of the leadership team!
Kerasotes Showplace Theatres is an Equal Opportunity Employer