Financial Aid Administrative Assistant

Other Position Information
Kettering University is seeking to fill a part-time Administrative Specialist position in our Financial Aid department. This position would work on average 28 hours per week with an initial appointment duration of approximately six months. Appointments may also be eligible for renewal beyond six months based on department need.

Position Status Part-time
If Part Time, hours per week 28
Posting Text

Preferred Qualifications

• Experience working in a Financial Aid department;
• Experience with Kettering University;
• Associates degree.

Job Specific Required Qualifications

• High School Diploma or equivalent (GED) and;
• Commitment to excellence in all aspects of work responsibilities;
• Customer service oriented with a dedicated interest in serving students;
• Excellent interpersonal communications skills that convey a high level of professionalism and respect;
• Good sense of humor and the ability to put people at ease in tense situations;
• Ability to maintain confidentiality and use discretion;
• Ability to prioritize tasks and duties based on timelines and goals;
• Ability to handle multiple tasks and projects simultaneously;
• Proficient at MS Word, Excel and Google Mail (or similar emailing system);
• Ability to accurately follow instructions; and
• Ability to organize and maintain hard copy and electronic filing systems;

Understand and have a commitment to Kettering University Values
a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY: including accountability, transparency and ethics.
c. CREATIVITY: fostering flexibility and innovation.
d. COLLABORATION: across disciplines and with all partners.
e. EXCELLENCE: in all we do.
Posting Information

Posting Number CP00025
Posting Date 03/30/2023
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Job Duties
Job Duties

Percent of total time 80
Duties
Serves as primary Customer Service Representative for prospective student/families, current students and other Kettering University Staff. Serves as greeter and primary telephone contact answering multi-line phone for Financial aid. Resolves routine questions and problems, and refers more complex issues to higher levels. Opens, date stamps, reviews, tracks and distributes all incoming correspondence for Financial Aid. Posts and documents the outside scholarships, sponsorship tuition and sponsorship OMSA. Preliminary review of incoming documents, and follow-up of additional information required. Creates mail merges for various email notifications to send students as directed.Maintain office filing system. Serves as primary for Financial Aid email alias. Responds to email inquiries requiring written response. Assist with the entry of scholarship information into student records, track scholarship thank you letters, follow up with students. Maintains Inventory of office supplies and financial aid brochuresProcess degree exit interviews for undergraduate students and maintain record storage.

Percent of total time 15
Duties
Provide coverage for Office Manager role; including but not limited to: Processing and managing financial aid paperwork, ordering supplies, managing technology for the department, preparing and managing shipments, processing mail, etc.
Percent of total time 5
Duties
Other duties as assigned

Salary : $26,800 - $34,000