What are the responsibilities and job description for the Merchant Sales Advisor position at KeyBank?
Location:
525 W Cleveland - Mishawaka, Indiana 46545
About the Job
Serves as an integral member of the Key Merchant Services sales teams in assigned districts and/or segment. Assist channel in serving as the client's trusted advisor for merchant solutions in order to develop, manage and retain profitable client relationships for clients with more complex cash management needs. Take accountability for and contribute to the team's portfolio growth.
Essential Job Functions
Serves as an integral member of the Key Merchant Services sales teams in assigned districts and/or segment. Assist channel in serving as the client's trusted advisor for merchant solutions in order to develop, manage and retain profitable client relationships for clients with more complex cash management needs. Take accountability for and contribute to the team's portfolio growth.
Essential Job Functions
- This role will acquire new merchant services relationships through referrals from KeyBank banking centers and through prospecting external sources within the sales representative's assigned territory.
- Present and sell merchant payment processing (including Visa, MasterCard, Amex, Discover, MasterCard, check processing, gift cards, ACH) and the corresponding hardware and software products to small and medium size businesses (typically between $50,000 to $5 million in annual credit card volume).
- Consult with prospective businesses in identifying the proper payment solution to meet the business needs.
- Identify merchant's other banking needs and work with available KeyBank resources to deliver solutions that meet those needs
- Handling referrals from internal KeyBank units such as local branches, Business Banking, Middle Market, customer service, Private Banking, and Treasury.
- Prospect small and medium size businesses in sale representative's assigned region to supplement bank referrals.
- Work closely with branches and other bank divisions in order to stimulate bank referrals.
- This position requires developing a strong pipeline for new revenue growth and developing and maintaining relationships with existing accounts and banking centers to identify/solicit new revenue growth opportunities.
- Assist other bank units in making joint sales calls to assist with market merchant services to prospective new commercial customers.
Required Qualifications
- Associates or Bachelor's degree, or equivalent sales experience
- 2 years of sales experience in the financial services industry
- Preferred payment industry experience
- Ability to travel locally possible overnight travel
- Ability to consistently achieve monthly sales goals
- Strong marketing, business development, relationship management, sales and negotiating skills
- Excellent interpersonal, verbal and written communication skills
- Commitment to customer satisfaction
- Highly motivated with ability to close deals
- Provide ability to develop new business through prospecting
- Ability to multitask and change direction in a dynamic payment processing environment
- Ability to creatively resolve merchant concerns and issues
- Ability to close sales in a competitive environment
- Effective planning and organizational skills
- Excellent problem-solving and decision-making skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Exceptional interpersonal skills and interactions with a wide range of personnel across the bank
- Proficient in Excel, Word, Power Point, and Outlook
- Conversational use of additional language (For example: Spanish, Vietnamese, Cantonese, Mandarin, etc.) is a plus
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
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