Software Support Developer

Make a world of difference.

From guiding the student experience, to delivering programs that meet the needs of the future-of-work and help solve our global social and economic challenges, every one of our people (Keypathers!) create impact, every day.

Want to make a difference in the world? Become a Keypather.

Our people (Keypathers!) are working across North America. Right now, we’re working in many of the United States and provinces of Canada, either in our physical offices (Schaumburg and Toronto) or virtually from home. You can choose where to work if you live near one of our offices. Either way, we’ll support you in doing your best work from your home office.

As the Software Support Developer, you will be a vital member of a team responsible for delivering and maintaining effective, custom software solutions using Microsoft development tools and technologies including Microsoft Dynamics CRM. You will work with subject matter experts across IT, marketing, recruitment, student services and finance supporting and maintaining high-quality, scalable technology solutions, maximizing efficiency and optimizing the student experience. The right person for the job will apply their knowledge of technology and software development to resolve support Issues, requests, and defects.

RESPONSIBILITIES

• Provide technical support of custom software deployments to Keypath employees via phone and remote screen-share.
• Identify and diagnose technical issues that arise and offer effective solutions, following through to resolution.
• Thoroughly document support activities in a ticketing system, keeping track of ongoing issues and providing effective solutions.
• Create Knowledge Base articles for unique solutions to new technical challenges that arise.
• Represent the IT department with the highest level of professionalism and customer service.
• Work with business analysts and development manager, to understand business needs and software requirements.
• Work with QA, development, and infrastructure teams to produce reliable software implementations that are repeatable across environments.
• Maintain and support custom software solutions using Microsoft development technologies including MSFT Dynamics CRM, Azure Services, SQL Server Integration Services, SQL Server Reporting Services, Visual C#, and Web API.
• System Test solutions using manual and automated methods, support QC testing and user acceptance testing as needed
• When required attend software deployment and implementations to assist in regression testing.
• Contribute to and follow the standards, guidelines and processes defined for the team.
• Complete other support related duties as assigned.

Education: Bachelor’s degree preferred

Required Skills/Competencies/Experience:

• 2 years of software development experience.
• Background in developing and analyzing customized solutions using Microsoft technologies. This can include on-prem or cloud-based implementations.
• Experience analyzing existing code and identifying discrepancies between desired functionalities and developed outcomes
• Experience developing solutions and integrating with Microsoft Dynamics CRM
• Experience with third-party SDKs
• Experience with cloud-based APIs
• Development experience with .NET framework, C#, and Microsoft development tools
• Experience in JavaScript and jQuery
• Database experience with SQL Server including T-SQL, stored procedures, and user-defined functions
• Experience with software repositories required; TFS and/or azure dev ops preferred
• Ability to demonstrate a solid understanding of the business needs of past projects
• Ability to think logically and articulate thoughts in a clear, concise manner.
• Can quickly learn and adapt when dealing with unfamiliar systems and applications.
• Ability to communicate clearly and effectively with managers and co-workers
• Ability to take ownership of assignments and see them through to completion. Display exceptional follow-through, personal drive, and the desire to make a difference.
• Be willing to go the extra mile to get the job done, including occasional overtime.
• Deadline-driven to complete work in a timely manner.
• Passion for developing quality software.
• Comfortable working individually and as part of a team. Willing to contribute to and participate in an open environment with a team that likes to have fun at work
• Always demonstrate the Keypath values – Commitment, Collaboration, Innovation, and Lifelong Learning

Preferred Skills/Experience:

• Experience in Web development technologies – Web Services, JSON, CSS, and HTML5
• Experience with Microsoft Dynamics CRM solution development
• Knowledge of the technical framework of CRM including email, SharePoint, and AD integration options
• Knowledge of Dynamics CRM Architecture, Dynamics CRM API, and Entity Model
• Understanding of SDLC using Agile Methodologies

Benefits Include

• Competitive array of Medical, Vision and Dental
• Tuition Reimbursement
• Partner Degree Program - earn a free degree from one of our partner institutions
• 401 (k) Retirement Matching Contributions
• Paid Leave Policies
• Paid Holiday Week Shutdown in December
• Family Flex Program
• 2 Mental Health Days per year
• Volunteer Time Off
• Professional Development Programs
• Remote/Flexible Work Options

Want to make a difference in the world? Become a Keypather.

Apply today

A little bit about us

Keypath Education is a leading global edtech company that partners with the world’s leading Universities to create innovative and in-demand online education programs and champion the student journey from enrolment to graduation. We are a rapidly growing, fast-moving international team who value community, collaboration, innovation, and lifelong learning.

Certified as a Best Place to Work by the Chicago Tribune, our in-country office is in Schaumburg, Illinois. We’re growing fast, and our US team is now made up of close to 300 full-time employees. We gather teams of experts from digital marketing, course development, web development, finance, and student service backgrounds to support university partners in the US and around the world.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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