What are the responsibilities and job description for the Desktop Tech II position at Kforce Inc.?
Kforce has a client that is seeking a Desktop Tech II in Plaquemine, LA.
Summary:
The User Support Coordinator's role is to support the operation of the organization's computing infrastructure, acting as the second level I.T. support to I.T.'s customers, and to assist I.T.'s customers through the support process.
Responsibilities may include, but are not limited to the following:
- Desktop Tech will provide excellent customer service to I.T.'s customers by assisting them during the support process
- Install, configure, and maintain desktop and notebook computers and peripherals
- Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk
- Maintain an electronic software license management system via SCCM or other Admin tools
- Maintain electronic records of asset allocations from I.T. inventory via SCCM or Lansweeper
- Occasionally deploy application packages in SCCM
- As a Desktop Tech, you will make recommendations to their supervisor for improving customer service operations
- Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible
- Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T. Customer Services' goals
- Assume ownership of I.T.'s customers' service requests assigned to them and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
- Provide high-quality and timely communications to I.T.'s customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the I.T. work order
- Maintain and project a professional attitude toward I.T.'s customers at all times and in all circumstances
- Preferred HP/DELL certified technician certificate
- Must be able to travel to other local vicinity sites within a 120-mile radius
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