PC Technician II

RESPONSIBILITIES:
Kforce has a client that is seeking a PC Technician II in Fort Worth, TX.

Job Purpose:
The PC Technician II ensures that the customer support team receives and logs calls; resolves all level 1 and 2 technical issues; determines the appropriate technical, operational, and/or functional area to handle all level 3 problems; and follows up to ensure that the caller's question/problem was resolved.

Principal Responsibilities:
* Support team acts as first point of contact with users for problem resolution; Maintains a professional helpful attitude with all users; Builds partnerships with customers by demonstrating a high level of expertise and professionalism
* Demonstrate a continually rising number of problems solved and closed by the Help Desk without forwarding the call
* Maintain Operating System and software application installation via automation tools such as SCCM; Consistent deployment and tracking of licensed installations of software
* Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; Make repairs and corrections where required; Contact vendors as necessary to resolve problems; Act as a technical resource in assisting users to resolve problems with equipment and data; Implement solutions or notify outsource providers as required
* Assist in the implementation and deploying of new hardware and software projects, including computer systems, peripherals, network, and software installations
* Assist in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets, and database management; Provide instruction or written documentation where required
* Responsible for status reporting of assigned tasks to the Lead PC Tech. on a weekly basis; Reports should be developed and maintained to report on performance of receiving and resolving calls and effectiveness of staff in resolving calls in a timely manner

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.