Director Delivery

Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we've thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities.
A professional staffing services firm, Kforce stands forKnowledgeForce, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000 associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100.
Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success!
SUMMARY:
Under general direction, this position is responsible and accountable for managing and directing operations with a given office to achieve ongoing revenue growth, profitability and productivity in up to two service offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Direct a team of Recruiters and other staff as appropriate in a specific office for (a) specific product(s).
- Responsible for office staffing, training and career development of team members.
- Prioritize accounts and job orders and ensure tasks completed.
- Promote cross functional utilization and proactive sharing of account information among Kforce clients under their control.
- Develop service and delivery plans in support of organizational strategies and objectives. Recommend improvement of strategies based on market research and competitor analyses.
- Oversee implementation of approved strategies and initiatives.
- Analyze operational and financial data; prepare forecasts and projections.
- Identify customer needs. Continuously be alert and responsive to changing customer business environment and needs. Communicate to account management team accordingly.
- Serves as the quality checkpoint associated with the service and delivery process.
- Provides ongoing performance feedback to each team member, both informally and through the formal performance evaluation process. Drives performance accountability for all team members.
SUPERVISORY RESPONSIBILITIES:
Yes, manages the activities of direct reports.
In accordance with Colorado's Equal Pay for Equal Work Act (the Act ) (C.R.S. 8-5-101 et seq.), Kforce discloses that the anticipated pay range for this position, which is subject to change based on job-related factors, including Kforce client requirements where applicable, is between $75,169-$101,478. This position is eligible for commissions on base salary amounts, according to a schedule of gross profit, starts or revenue achieved from sales activities.
All Kforce employees are eligible to enroll in Kforce's medical, dental, vision, life, and disability insurance benefits plans and flexible spending accounts (FSA), subject to plan requirements. All Kforce employees are also eligible to participate in the company's 401(k) retirement plan after receipt of the first paycheck.
KEY SUCCESS INDICATORS/ATTRIBUTES:
- Demonstrates a strong commitment to exceptional customer service and leadership among peers.
- Demonstrates strong commitment to a team environment.
- Demonstrates exceptional verbal and written communication skills.
- Demonstrates excellent interpersonal skills and exhibits confidence when interacting with others.
- Demonstrates strong problem solving, sound judgment, reasoning abilities and negotiation skills.
- Ability to influence and persuade to achieve desired outcomes.
- Demonstrates excellent time management and organizational skills.
- Proficient at handling difficult situations with professionalism and respect.
- Ability to develop an independent viewpoint and present a compelling business case to support recommendations.
- Exhibits strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
- Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust.
- Ability to self-motivate and self-direct.
- Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
- Commitment and adherence to Firm s Core Values.
EDUCATION AND/OR EXPERIENCE:
Bachelor s degree and five years of related product/business experience preferably within the staffing industry. Three to five years of managementexperiencerequired.
CERTIFICATES AND/OR LICENSES:
None required.
Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.