What are the responsibilities and job description for the Dispatcher position at KGPCo?
SUMMARY: Dispatchers are responsible for communicating with customers, leadership, technicians and other company representatives to assist and resolve field related inquiries or problems. The dispatcher is a main point of contact and will coordinate and schedule field service repairs, appointments, etc.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; Other duties may be assigned:
- Manage phone lines to provide consistent availability in the dispatch call-center
- Communicate with supervisor on issues or concerns relayed by field technicians.
- Track and monitor technician job status within time frames and adjust workload when necessary.
- Access and input information in the customer’s database and internal systems.
- Perform pre and post calls to subscribers.
- May prepare reports or perform other similar duties as requested.
SAFETY DUTIES & RESPONSIBILITIES
- Adhere to, promote, and accept personal responsibility for compliance to:
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- Federal and Local Occupational Safety and Health Regulations
- Industry Consensus Standards
- KGPCo Injury and Illness Prevention Program Manual
- Participate in job site safety/hazard analysis
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
- At least two years of customer service is required, preferably in a call-center environment
- Exhibit personal power and leadership
- Exhibit self-awareness
- Exhibit a tendency for continuing education and self-improvement
- Exhibit enthusiasm and determination
- Exhibit industry awareness
- Exhibit exceptional organizational skills
- Exhibit the ability to live the KGPCo Values
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
