What are the responsibilities and job description for the Entry-Level Account Representative position at KGPCo?
KGPCo has served the communications industry for more than 41 years as one of the country’s largest single-source equipment and integrated solutions providers. Our Distribution Centers have well over a billion dollars of inventory flowing in and out of our facilities annually and accurate inventory control, receiving, storage, picking and fulfillment are critical to all parts of our business. We support Direct to Consumer, Technician Fulfillment, Storeroom Fulfillment, and Work Order Fulfillment.
At KGPCo, we are always in pursuit of bright and committed team members who are excited about growing with a company that has a dynamic and unique culture.
- Competitive starting wage with opportunity for career growth and salary increases.
- Comprehensive health care options and paid time off including vacation, sick, and holidays.
- A unique company culture with recognition events, Employee Fun Zone with big screen TV, comfortable seating, games & more.
Join a team committed to developing talent, rewarding effort with incentives, and providing opportunities for career growth.
It’s not just a job; it’s the start of a career that can grow with you.
Pay Rate: $18-$20/hr.
Hours: 8-hour shift beginning anywhere from 730 AM – 830 AM (Mon – Fri)
**Once proficient will have the option to work a hybrid schedule
What You’ll Do:
We have an Account Representative role available in our Lenexa, KS office, supporting one of our top-tier service provider clients. This position serves as a primary point of contact to customers, providing exceptional customer service through effective listening and responding to customers’ needs in a way that builds value. We’re looking for people who want to grow with us, as we see the potential to grow this business and to progress in this role.
Essential Duties & Responsibilities:
- Provide status of orders which includes expediting, delivery schedules, and replacement needs
- Entry and follow-up of CRM activities to ensure customer satisfaction
- Respond to emails, answer inbound calls, and on occasion proactively reach out to customers
- Order entry - provide follow-up Order Acknowledgment for every order
- Conference calls with customers to conduct ledger review, project review, order status/complaints
- Document account summary notes regarding each customer
- Provide daily or weekly Open Orders reports as indicated on the Account Summary notes
- Assist in training new team members
- Conduct New Account setup
- Provide price and availability of material
- Formal quote entry
- Provide freight quotes
- Run material Usage reports
Education and/or Experience:
- High school diploma or equivalent required - Associate Degree preferred
- Two years of related office/customer service experience
- MS Office fluency
- Word & Excel is specifically required (ability to perform VLOOKUPs & pivot tables a plus)
- Strong analytical/problem-solving skills
- Ability to prioritize, multi-task, and work in a fast-paced environment
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Salary : $18 - $20
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