What are the responsibilities and job description for the Installation Technician position at KGPCo?
| Category | Outside Plant | Position Type | Regular Full-Time |
Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer's rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.
Our customers include telecom service providers, MSO's, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customer's unique needs.
Summary:
Work both in and outside our customer's homes and businesses to install high-speed broadband, video, Wi-Fi and voice services. Your expert knowledge in our wide range of technology and services will provide customized solutions to meet needs and elevate the installation experience. And to make sure you hit the ground running, we'll provide extensive training and the resources you need in a supportive team environment.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
- Install new underground/aerial drops and splice fiber cable.
- Monitor, repair and record system ID's.
- Assure proper signal levels.
- Identify potential customer impacting issues and work proactively to resolve.
- Install and relocate equipment.
- Install interior and exterior wiring.
- Connect peripheral equipment.
- Train customers on proper use of equipment.
- Assure system security.
- Understand/apply FCC and NESC technical standards.
- Identify and report all incidents of noncompliance (NESC, OSHA and Company Standards).
- Provide superior customer service.
- Complete all tasks to company quality standards.
- Maintain professional appearance and behavior at all times.
- Maintain excellent attendance.
- Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
- Replaces defective/damaged equipment.
- Troubleshoots/repairs problems between customer equipment.
- Tests, maintains, splices, repairs and replaces fiber optic cable.
- Performs underground and aerial construction duties associated with FTTx operations.
- Performs network troubleshooting including ping test, trace routes and speed test.
- On-the-job and/or classroom training as required.
- Other duties as assigned - which may include training other employees.
SAFETY DUTIES & RESPONSIBILITIES
- Adhere to, promote, and accept personal responsibility for compliance to:
- Federal and Local Occupational Safety and Health Regulations
- Industry Consensus Standards
- KGPCo Injury and Illness Prevention Program Manual
- Participate in job site safety/hazard analysis
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, and/or QUALIFICATIONS
- Position requires a high school diploma or equivalent.
- One to two years of experience in the broadband communication field preferred.
- Previous installation of customer premise equipment is desirable.
- Must have a valid driver's license and the ability to drive a vehicle with a manual shift in some assignments.
- Able to present technical information to a non-technical audience.
- Able to work independently.
- Able to accurately measure distances using tapes and other measuring devices.
- Able to use assigned test equipment including but not limited to signal level meter (SLM), volt OHM meter, underground locator and OTDR.
- Ability to use basic computer skills preferred, including internet and email.
- Able to accurately maintain records, logs, reports, work orders, etc.
- Able to operate office equipment, fax, copier, etc.
- Able to handle escalations and time-critical issues.
- Able to read street maps and construction prints.
- Able to work flexible hours as required, including evenings, weekends and on-call shifts.
- Must have a valid driver's license and good driving record.
- Exhibit personal power and leadership.
- Exhibit self-awareness.
- Exhibit a tendency for continuing education and self-improvement.
- Exhibit enthusiasm and determination.
- Exhibit industry awareness.
- Exhibit exceptional organizational skills.
- Exhibit the ability to live the KGPCo Values.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before employees of the organization.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply and divide in all units of measure.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Lifts and moves objects weighing up to 90 pounds.
- Ability to work while standing most of the time.
- Ability to walk or work over all types of terrain, in all types of weather.
- Ability to carry tools and equipment.
- Ability to work in tight spaces while bending, twisting and reaching.
- Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs).
- Ability to differentiate between different sizes and colors of wires.
- Ability to perform work in elevated places (i.e., roofs and utility poles).
- Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
- Ability to work with small components.
- Ability to use close vision, peripheral vision and adjust focus.
- Ability to work in poorly vented areas such as attics, in extreme temperatures.
- Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
- Physically able to work computer equipment and test equipment
- Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions.
- Ability to work safely near power lines and electrical equipment.
- Ability to drive Company vehicles in a safe manner.
- Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
- Adaptable to changing environments.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Work environments may include various weather conditions, while controlling machines or tools. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
KGPCo is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
