Concierge Supervisor

WHAT YOU’LL GET: HIRING IMMEDIATELY! Health, Dental, 401k & More! Paid Time Off Resort Benefits such as $15 Golf! Work in paradise!! Committed to the continuous development and retention of our Team! RESPONSIBILITIES Oversee the day-to day operation of the Concierge department of our AAA Five Diamond, Forbes Five Star hotel. Manage and motivate the Concierge team. Play an integral part to the entire guest experience, as this department assists in the planning and booking of activities, dining, transportation, amongst many other special requests for all guests and patrons of The Sanctuary. They “set the tone” for the guests entire stay at our hotel. Be proactive in resolving opportunities / problems before they manifest, anticipate what is needed before it is asked for, and effectively balance the needs of our guests and employees. Coordinate, monitor and assist the Concierge team in order to ensure an ideal guest experience.  Consistently meet or exceed service standards as it pertains to our guests’ requests. Coordinate, complete and follow up on all guest requests.Always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest. Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences to ensure the most personalized experience possible. Creatively coordinate and assist with arranging activities, excursions and services for guests. Duties will be split between guest-facing position at our Lobby Concierge Desk, as well as time in our back-of-house concierge area, completing some of the more administrative tasks required in this role. Provide our guests with information on accommodations, packages, special events, dining options, recreational activities, golf, and other island happenings. Provide our guests with information and personalized recommendations based upon your extensive knowledge of all hotel facilities as well as local and area restaurants / attractions. Pre-call every guest 7 to 10 days prior to arrival to offer assistance with planning their upcoming stay. Offer personalized recommendations based upon each guest’s individual interests in the hotel and resort’s amenities.  Possess the ability to apply patience, tact, understanding, and resourcefulness in meeting the many and varied demands of the guests at our luxury resort.  Arrange amenities for VIP guests, and guests joining us for a special occasion.   Assist guests with making transportation and babysitting arrangements for their stay.  Provide clear and concise directions to all local and area destinations / attractions.  Assist guests with other requested services (ex. shipping, printing, facsimiles, and floral delivery).  Responsible for optimizing guest’s perceived value and overall experience. Provide friendly and professional service while adhering to the AAA Five Diamond standards and Forbes Travel Guide Five Star.  Must be open to receiving regular feedback through weekly standards assessments. Must possess a desire to continuously seek out the opportunity to explore and experience new area attractions and restaurants in order to build upon your knowledge of Kiawah Island and the surrounding area. Uphold the core values, and policies and procedures of the resort. All other duties, as assigned. QUALIFICATIONS High school diploma, or equivalent GED, required. College degree – ideally in Hospitality or Travel and Tourism – is preferred. At least one year of concierge or other customer service related experience required; preferably with a four star / four diamond or higher rated hotel. Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are required. Must be able to be flexible with scheduling (including weekends and Holidays) as it pertains to the various needs and movements of the guests of the hotel. CPR certification and Heimlich maneuver proficiency preferred. Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative. Must possess a passion for providing extraordinary service. Must be able to work both independently and in a team environment. Good to excellent communication skills in English both verbal and written. Must be able to pass a background check. ESSENTIAL PHYSICAL REQUIREMENTS  Must be able to lift minimum weight of 15 lbs. across short-medium distances. Must be able to stand for the entirety of shift while reaching, bending and stooping as needed. Must be able to work on site due to daily needs of the job requirements.  Must be able to reach, bend, lift, and carry trays / ovals.

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