At Kibo, we provide cloud commerce solutions inspired by our clients' needs and designed to empower their teams. Together, we can help them see further, think bigger, and climb higher.
Our software and services include eCommerce, Order Management, Personalization, and Mobile Point-of-Commerce. We serve retailers, manufacturers, and brands, and our solutions are designed to power the shopping experience – from first click to doorstep – and to scale with them as their business grows.
The Customer Success Manager (CSM) will ensure that Kibo’s solutions are delivering value to customers and will be responsible for high customer retention rates. In this function, CSMs will manage multiple customer accounts, consult, and advise customers on adoption and solution value. CSMs are responsible for generating leads for services work, upsell of products and for upgrade of solutions. This role would work closely cross-functionally with sales, services, and global support to achieve this.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
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