Regional Program Quality Manager

JOB DESCRIPTION

Regional Program Quality Manager

ABOUT KIDDIE ACADEMY

For 40 years, Kiddie Academy Educational Childcare has been a leader in education-based childcare. The company serves families and their children ages 6 weeks to 12 years old, offering full-time care, before-and after-school care and summer camp programs. Kiddie Academy’s proprietary Life Essentials curriculum, supporting programs, methods, activities, and techniques help prepare children for school while nurturing a lifelong love of learning.

Kiddie Academy is committed to quality education and the highest standards of childcare. We are also frequently honored as a leader in the franchising and business industries.

JOB SUMMARY

This position reports to the Regional Director of Operations and is responsible for providing operational support in Health & Safety, Early Childhood program quality and leadership support to the region, in the achievement of Kiddie Academy goals for staff, family and client satisfaction, quality programming, and financial success.

We want each child and family at Kiddie Academy to have an exceptional experience. This role will champion the implementation of educational excellence, staff training, and family communication initiatives and strives for program innovation. The goal is to focus on every aspect of the customer experience that will help drive a high-quality program which in turn will positively impact enrollment and retention.

As a key member of the Company Leadership Team, this person will work collaboratively on short term and long-term planning initiatives that drive overall company success.

KEY RESPONSIBILITIES

Program Quality and Compliance

• Reviews customer feedback on program quality and works with the company leadership team and site leadership team to ensure continuous improvement.
• Observes and ensures that the Kiddie Academy proprietary Life Essentials® curriculum is presented and implemented as intended in all Academies. Ensure children development assessments are done correctly and on a timely basis.
• Conducts routine classroom observations and works with the facility directors to develop and execute action plans as needed.
• Reviews quality of daily classroom correspondence with families to ensure their needs are met. Coaches staff members, as needed.
• Supports the Academies with staff training to deliver Kiddie Academy’s vision for classroom excellence.
• Achieve and maintain NAEYC accreditation and bring their best practices, standards, and procedures to life.
• Develops a comprehensive safety and emergency response plan with Directors at each location and ensures its implementation and ongoing review/updates.
• Periodic audits to assure each facility is operating in compliance with all licensing regulations.
• Utilize various checklists as needed to ensure we are delivering a high-quality program. Develop new tools and processes as needed.

Health & Safety

• Performs routine Health & Safety review, Life Essentials Review and Infant checklist in the region in accordance with Kiddie Academy best practices and guidelines.
• Ensures compliance with state licensing standards in each location.
• Monitors systems and tools used to support safety practices.
• Performs routine audits on staff and children’s files to ensure legal and licensing compliance.

Site and Company Leadership Support

• Supports facility directors in planning special events.
• Establish key performance measures for program quality success and drive plans to continuously improve outcomes.
• Assumes Center Director responsibilities (as a back-up) and supports operational needs on an as needed basis.

Culture

• Actively participates in team meetings, training sessions, open houses, family/community activities, and planning sessions to help deliver an incredible family experience
• Supports new Kiddie Academy initiatives. Facilitates the learning and adaptation of all new programs and business imperatives.

JOB QUALIFICATIONS

• Bachelor’s degree preferred. Associate degrees considered for exceptional candidates. HS Diploma required.
• Must be Center Director qualified based on state requirements.
• 3-5 years’ experience as a Center Director.
• Multi-unit leader experience in childcare is a plus.
• The ability to work independently and as a team member. Exceptional collaboration skills.
• Must be an effective outward communicator and listener
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

BENEFITS

• Medical Insurance
• Childcare tuition discounts
• Paid time off and holidays
• 401K Benefits

WORK SCHEDULE

This is a full-time on-site work schedule that is typically Monday through Friday with an occasional evening or weekend for meetings or events. This role requires reliable personal transportation and routine travel to the Academies within the region.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Oakley, CA 94561: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• ECE Center Director: 3 years (Required)
• Early childhood education: 3 years (Required)
• Multi-Unit Leadership: 1 year (Preferred)

Work Location: One location