Crew Leader

Job Philosophy:

You are one of the hosts of The Party and the primary demonstrator of the Killer Burger Way: always seeing the store through “restaurant eyes” and ensuring the store is clean to standards. When you lead a shift, you make sure your crew is informed and on task. When you’re not leading a shift, you’re leading by example, rocking your station, upholding company policies and procedures. You do all of this to make sure the customers are happy. In everything you do for Killer Burger you are an ambassador of our brand. You will work to support the Training Coordinators & the General Manager.

Upholding the Three C’s

Upholding the Threes C’s is something that we require of ourselves, our co-workers and the members of our crew. These are:

• Competency: Displaying a command of the requisite skills of the job
• Chemistry: An ability to integrate effectively with the staff and leadership
• Character: Our demonstrated Integrity

Qualifications:

• Passion for Food
• Employees much be at least 18 years old
• Previous restaurant customer service experience is helpful but not required
• Current Food Handlers Card and Liquor Server permit required

Skills:

• Communicate with your crew in a respectful, upbeat, considerate manner.
• Work safe; verbalize to co-workers what you’re doing & where you’re going.

Responsibilities:

• You will be expected to meet or exceed performance standards for each position
• You will be expected to follow the Flight Book procedures when training fellow employees

Production & Supervision:

• Training, upholding & enforcing Killer Burger Policies, Procedures, and standards of Great Guest Service
• Training, upholding & enforcing Killer Burger “Perfect Every time” quality standard
• Ensuring Prep, Open & Close procedures are fulfilled by the staff
• Maintain product knowledge including new menu items, substitutions available and pricing
• Managing call-outs, call-ins, labor cuts, cleanliness, safety and minor maintenance
• Filling out a Cheat Sheet, Shift Checklists, and making a Leader Log entry every shift
• Handling customer issues and delegating tasks to staff accordingly
• Keep your Food Handler and Liquor Server certifications up-to-date.
• Strictly follow Liquor and Food Service regulations
• Money handling: Opening & closing registers, responsible for drops & tills
• Attending leadership & staff meetings
• Facilitate the Maintenance Schedule & Cleanliness Standards, promptly bringing needed repairs to the attention of the GM.
• Enforce and perform inventory, ordering & stocking procedures, ensuring menus and merchandise are up to date, clean & well stocked.

Customer Experience

• Be our eyes and ears in the community.  See our stores as a customer and inform the management team what we do well and where we fall short.  
• You must employ friendliness, respect & clarity in communications with vendors, customers, and staff.
• You must understand the products we offer & the story that sells them.

Quality Control

• This is a group effort.  Quality comes from good systems, well-informed staff & consistent enforcement of standards.  Killer Burger wants to improve all the time, so quality means communicating well & often, leaving the door open to change & considering every suggestion.  

Maintenance & Cleanliness

• You will keep your work area tidy & functional; report maintenance issues to the appropriate staff; help to keep the common areas clean & functional.

Communication

• Communicate with your crew in a respectful, upbeat, considerate manner.
• Work safe; verbalize to co-workers what you’re doing & where your going.
• You will be issued a company email to be used solely for Killer Burger communications; you are required to check it everyday you are scheduled to work.
• You will save all documents generated for Killer Burger or at the behest of its staff to approved storage sites.  
• You will not use a personal email address for Killer Burger business
• You will submit or distribute all company communications in a timely fashion & in a professional manner.  
• You will be required to attend company meetings out of the office  
• You are required to read & respond to company communications & strive to make suggested improvements in performance, to meet performance goals, & to effectively communicate & institute any changes made to company procedures or rules. 

Work Ethic

• Be on time. 
• Always put forth your best effort. 
• Maintain a positive attitude.
• Show a sense of urgency – work with purpose. 
• Work safely. 
• Work safely. 

Work Environment:

• Work is conducted in a Killer Burger store.
• Environment has moderate to high noise level.
• Position requires walking, POS work, cooking, cleaning, lifting and telephone work.
• You will be required to lift up to 45 pounds (20.41 kg) frequently.

Your Schedule:

• Schedules vary based on company needs. Speak to your manager about your schedule

Company Introduction

Killer Burger is a dream inspired by the burgers served in Midwestern old-school roadside diners that were the
All-American oasis for hungry and tired interstate travelers. That dream became a reality when Killer Burger founder
TJ came to Portland, OR and could not find a burger that measured up to the ones he cherished eating as a child at
those diners with his family. This was 2010 and the Great Recession was pressing down on the nation with full force.
TJ remembered how his family ate at those diners not only because they were on the road a lot but because they
were affordable. They were restaurants run by ordinary people to serve ordinary people. But the burgers?
They were extraordinary.
TJ was determined to recreate the simple comfort of those memories, so he set up a grill in his garage, poured a few
beers, turned up some classic rock, and started creating the burgers of his childhood with his friends. It was during
these times that he not only perfected the classic diner burger but created a whole menu of epically crave-able
burgers. TJ wanted to share these burgers with the city, so he built a restaurant around them and focused on the
singular goal of serving perfect burgers at an affordable price. Especially when many people were feeling the heavy
burden of a struggling economy; this was a place where people could come to spend a little and get a lot.
And so, Killer Burger was born. We started with a commitment to serve perfect burgers to the world and we have
advanced into a company that is also focused on the growth and development of its people and business. Our goal
is to be the most fun job our employees will ever have. Many team members stay with us for years because they
believe in our vision and love being part of the Killer Burger culture