What are the responsibilities and job description for the Customer Service position at Kimco Staffing?
We are looking to fill a temporary customer service position on our Customer Care team. This would be a temp assignment I anticipate lasting 2-6 months.
Pay Rate - $18.00- $19.00 DOE
- The Customer Care Associate fields up to 75 calls per day. The majority of these calls pertain to verifying order status, stock checks, tracking orders and solving order discrepancies.
- The Customer Care Associate works as part of a team to answer any queries that come in through our website or via email.
- The Customer Care Associate will arrange warranty orders for spare parts.
- The Customer Care Associate may serve as back up to other functions in the Customer Care team including Order Entry, Order Fulfillment and Technical Care.
- The Customer Care Associates are expected to learn and maintain basic product knowledge in order to assist customers in choosing appropriate products.
Qualifications:
- High School diploma or GED required
- 4 Years experience in a customer service environment.
- Exceptional verbal and written communication skills and a strong service mindset is required.
- An empathetic ear and excellent active listening skills.
- Highly developed sense of integrity.
- Proven ability to model leadership behaviors consistent with our Code of Conduct and company values.
- Proficient PC skills with an emphasis on MS Office suite including MS Word, PowerPoint and Excel
- Good organizational skills, proven ability to multitask and ability to function in a fast paced environment.
- Must be flexible in hours and days to be worked.
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