Licensed Customer Service Agent

So, what’s the role?

As a Licensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. You will interact with our customers however is most convenient for them, including phone, email, and chat. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. 

A day in the life could include: 

• Interacting with current policyholders to resolve issues, answer questions, and beyond
• Contacting customers banking institution to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments in addition to issuing refunds
• Requesting any necessary documentation

I’ve got the skills… but do I have the necessary ones?

• Hold an active Personal Lines Insurance license
• Have a strong technical ability
• Superior people skills and a strong empathetic nature
• Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone
• Superb attention to detail (it seems obvious, but this one is important!)
• You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer
• You are flexible and coachable

Bonus Points:

• Bilingual Spanish speaker a plus, but not required
• Experience in a call center/high incoming call volume environment at plus, but not required

Shift Requirements: 

• We are open to serve our customers 6 days a week, Monday through Sunday, from 7AM to 7PM Central Time. 
• Our Customer Service team members join us on an 8AM-5PM CT training schedule and receive their permanent schedule during their first month of training.  

Oh, and don’t worry, we’ve got you covered! 

• Medical, Dental and Vision Insurance
• Remote work 
• 16 days of PTO, plus federal holidays and two floating holidays
• Very generous equity options and 401K with a company match of up to 4%
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance