Product Manager

What we do

KinderSystems (http://www.kindersystems.com/) provides subsidy management SaaS (software as a service) solutions to childcare providers, Head Start programs and state agencies throughout the United States. Built and supported by industry experts, KinderSystems’ innovative platforms share a single goal: allowing users to work smarter and more cost-effectively so that they can focus more on caring for and supporting children and families. Clients find that KinderSystems’ platforms enable social service agencies and childcare providers to manage cases more efficiently, reduce clerical errors, remove worker frustration, and reduce fraud.

What you’ll do with us:

As a KinderSystems Product Manager, you will leverage your deep knowledge of product management to guide teams in developing intuitive, easy to use, highly functional software for the child care industry. The product management team is small, and we are all hands-on contributors in growing our business. This is a high visibility role where you will collaborate with our leadership, development, QA, support, operations, sales and marketing – and most importantly our clients! This is an excellent opportunity for someone who is eager to build great software products, driven to make a difference, and excited to work at a mission-based organization helping to improve the lives of others.

What You Will Do

• Work cross functionally with executives, stakeholders and engineering teams to define the product vision and strategy
• Create, execute on, and be accountable to strategic roadmaps
• Drive market analysis, recognize market trends, perform competitive analysis and develop business cases to identify new initiatives accordingly
• Define features and requirements that deliver on our initiatives and drive to our strategic vision as defined in our roadmaps
• Makes feature, schedule and delivery trade off decisions. Provide direction to engineering department for delivery priorities and risk management.
• Work with development and quality assurance departments in coordinating release schedules
• Prioritize initiatives, features and development to deliver growth, quality and the highest amount of value to our customers
• Collaborate with documentation team to ensure that product documentation meets client needs and is maintained to reflect changes and enhancements.
• Assist the client operations team in tracking of client issues, making regular client contacts, collecting client surveys and maintaining measurable client satisfaction metrics.
• Formulate and measure product analytics to ensure on-going product performance and customer satisfaction
• Assist with the proposal development process, particularly when functionality changes or enhancements are required. Collaborate with software development on the design approach, own the writing of functional specifications and obtain development and Quality Assurance estimates. Work with CFO and other stakeholders to establish pricing Approve all change orders and non-standard proposals related to the product.
• Engage and participate in strategic customer briefings, prospect meetings and industry events
• Perform compelling demos for customers, prospects and stakeholders to show how the product meets the client needs

Who you are:

• 5 years experience in Product Management for software/SaaS businesses
• Focused on delivery and getting things done!
• Experienced in leading agile teams in the role of product owner, and have a strong understanding of agile processes
• Driven by data and research in your approach to making product and prioritization decisions
• Strong project management skills. Formal PMP Certification is a Plus
• An outstanding communicator – both verbally and in writing as well as a strong presenter
• Demonstrate the ability to be intellectually flexible and comfortable working in a fast-paced environment
• Proven ability to influence at all levels of the organization cross-functionally
• Experienced in building and maintaining effective work relationships, with both internal and external stakeholders, and establishing credibility with clients and partners
• You exhibit high emotional intelligence and are willing to give and receive critical feedback, have difficult conversations when required, and recover gracefully from your own mistakes
• Bachelors degree in business administration, engineering or related field is a plus
• Experience with UI/UX 508 Compliance Issues
• Experience working with products that serve public sector and nonprofit clients a plus
• Child care industry experience is a plus, but not a requirement
• Willing to travel up to 20%

What We Offer:

• The ability to work from anywhere in Colorado; this position is primarily remote with the expectation of monthly in-person meetings in Denver, Colorado Springs, or Summit County.
• Competitive salary range: $75,000-100,000
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• Comprehensive benefits package starting the first of the month after hire
• Retirement plan with company match
• Company paid holidays, paid volunteer day, generous PTO

KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire. In addition, KinderSystems' COVID-19 policy requires all non-remote employees to be fully vaccinated against COVID-19, excluding any approved exemptions, such as for a medical condition or a sincerely held religious belief.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Agile: 1 year (Preferred)

Work Location: Remote