What are the responsibilities and job description for the Account Manager position at Kinetic Technology Group?
About us
Kinetic Technology Group is a boutique IT service provider, located in Dallas, TX.
Our Core Values are:
- Consistent
Giving clients expected results every time by every team member.
- Accountable
We do what we say we're going to do every time. No exceptions.
- Responsive
To every request, no matter how big or small.
- Excellence
Always Do IT Better
Our Purpose is:
Empower Organizations with world class IT & Cyber Security services.
Summary:
The Account Manager/CSM is the cornerstone of our client success, acting as a trusted advisor and partner to both prospects and clients. They identify innovative solutions to meet business objectives, advocate for client needs, and provide personalized attention and support to ensure a positive experience.
Imagine a dedicated expert guiding your journey towards success. That's the Account Manager/CSM. They're your IT confidante, helping you overcome challenges and achieve desired goals through strategic planning, skillful project management, and unwavering advocacy.
Responsibilities:
- Serve as the lead point of contact and client advocate for assigned client accounts
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Develop understanding of client business objectives, IT priorities, and initiatives
- Schedule and meet regularly with assigned clients
- Maintain client contracts in coordination with Leadership Team
- Collaborate on, construct, review, and present statements of work (SOW), project SOW, and product/service proposals
- Provide internal feedback on how to better service our clients
- Coordinate with team resources to provide a positive client experience
- Coordinate with team resources to provide a successful project implementation and active communication
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Develop new business with existing clients and identify areas of improvement
- Proactively manage day-to-day client needs, reporting progress to managers, and identifying new business opportunities across the client’s full range of operations
- Assist with challenging client request or issues escalations as needed
- Effectively advise and convey technical ideas, issues, and solutions to a technical and non-technical audience
- Some travel required as necessary for client meetings
- Primary Systems: Accelo PSA, Kaseya RMM, Addigy RMM, IngramMicro, Lifecycle Insights, Microsoft 365, Google
Position Requirements:
- Minimum 2-year Degree in Information Technology, Business, or applicable major(s)
- Minimum 3-5 years’ experience in a position with similar responsibilities of those required for this position
- Client-focused with excellent communication skills – verbal and written
- Excellent time management
- Must have experience with customer services management, information technology project coordination, multi-tenancy or customer environments
- Preferred experience with Microsoft 365/Azure Suite, Google, Cloud services administration
- Ability to work in a fast-paced deadline-oriented environment
- A registered vehicle and a valid Driver's License
Note: Please do not include any contact information in the job description.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Travel reimbursement
- Vision insurance
Experience level:
- 3 years
- 4 years
- 5 years
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Travel requirement:
- Travel
- Up to 50% travel
Work Location: In person
Salary : $55,000 - $75,000