What are the responsibilities and job description for the HR Manager I - HRBP position at King County?
Summary
The Metro Transit Employee Services Division seeks a Human Resources (HR) Manager to provide leadership, direction, oversight, and support for Metro’s Human Resources Business Partner (HRBP) team. As a strategic partner to the HR Manager III for Metro and the Employee Services Division, you will provide leadership, support, and direction to the team of HRBPs as well as providing direct HR service to the enterprise-wide divisions within the Metro Transit Department. You will facilitate collaborative problem-solving between the HRBP team and all other teams within Employee Services, promoting healthy communication, role clarity, and accountability. You will work with the HR Manager III to build and implement strategic plans with a focus on team development and culture. You will interpret employment law, proactively assess, and resolve issues, and apply King County HR policies and MTD practices to support Metro’s workforce.
Job Duties
Applying equity, racial, and social justice principles is a daily responsibility and a foundational expectation for all King County employees. All employees are expected to model and apply our equity, racial, and social justice shared values, behaviors, and practices.
As the HRBP Manager, you will:
- Ensure you and the team are consistently delivering a high quality of service to support Metro’s HR needs.
- Guide HRBP team, set goals, and create a supportive environment for excellence through active listening, coaching, and feedback. Recognize strengths and navigate challenges.
- Collaborate with Employee Services and Metro teams to collectively address challenges. Identify and resolve issues that could hinder success in daily, short-term, and long-term work.
- Ensure compliance with local, state, and federal policies, procedures, regulations, and contracts.
- Develop and implement an HRBP orientation for both current and future team members on HR processes and systems at Metro ensuring the team is up to date on HR best practices, laws, policies, processes, and contracts.
- Work collaboratively with the team by involving them in decisions and listening to and incorporating their feedback and suggestions.
- Evaluate individual and team performance, work collaboratively with the individuals to coach and develop performance.
- Contribute to the planning, development, implementation, and evaluation of Metro’s strategic plan.
- Manage complex policy exceptions and service issue escalations to root cause and resolution.
- Be the HR point of contact for Metro’s enterprise-wide Divisions or Divisions as assigned by the HR Manager III. Serve as backup support for the HR Manager III as needed.
- Internally collaborate with Employee Services teams and externally with DHR, BRC, Office of Labor Relations (OLR), and Central Payroll to ensure HRBP team provides compliant advice to managers and employees. This includes adherence to collective bargaining agreements, Contingent Worker Manual, Master Labor Agreement, government regulations, benefit plans, King County, and Metro policies and procedures.
- Attend Labor/Management and third-party hearings as necessary.
- Perform other related duties as assigned.
Experience, Qualifications, Knowledge, Skills
- Demonstrate strong analytical and problem-solving skills.
- Effectively communicate technical concepts and processes using clear, simple language and visuals.
- Proficient in planning, prioritizing, resource allocation, and managing intricate tasks, including coordinating with individuals and teams across the department.
- Capable of anticipating, drawing informed conclusions, and adapting to evolving needs.
- Able to identify gaps in processes, gather information from partners and customers, and develop plans to mitigate those gaps.
- Possess skills in healthy conflict resolution and a demonstrated ability to apply them.
- Foster strong collaborative partnerships, exercising a high level of tact, good judgment, discretion, diplomacy, and cooperative working relationships with diverse groups of people.
- Perform all tasks with integrity and extreme confidentiality, handling confidential information with the highest level of discretion.
- Have excellent customer service and communication skills with an ability to answer questions tactfully and diffuse difficult situations with employees, supervisors, managers, and leaders throughout the organization.
- Demonstrate experience designing and/or providing ongoing training for management and staff regarding their roles, responsibilities, and legal obligations on issues such as federal, state, and King County regulations, as well as leave benefits, medical absence and accommodation issues, and disability discrimination or harassment, and other topics.
- Illustrate organizational skills including ability to prioritize workload, balance conflicting priorities, and show attention to detail.
- Possess comprehensive knowledge of human resources processes and procedures throughout the employee life cycle.
- Experience working in the public sector, in a highly unionized workforce.
- Three to Five years of proven experience in Human Resources
- Bachelor’s degree and/or any combination of education and progressive human resources experience that clearly demonstrates the ability to perform the job duties of the position.
- Experience supervising employees including performance appraisals, coaching, and constructive feedback.
- Related vocational certifications such as Professional Human Resource designation (SPHR, PHR, SHRM-SCP, SHRM-CP, or IPMA-HR).
- Experience with PeopleSoft Human Resources Software.
Supplemental Information
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.
Required Application Materials
- An online employment application, to include all relevant employment history and experience related to this role as well as responses to supplemental questions.
- A cover letter no longer than one page outlining your experience and qualifications that uniquely position you for the HR Manager I role. Highlight any specific achievements, projects, or initiatives from your career that demonstrate your expertise in HR strategy, employee relations, talent management, and navigating complex HR challenges within an organizational setting.
Selection Process
Applicants will be screened for competitiveness, completeness, and written communication skills to determine the most qualified candidates. The process may include the following: a review of the application and supplemental questions, testing and/or panel interview, and references.
For more information regarding this recruitment, please contact: Jalynn Davis at jalydavis@kingcounty.gov
Work Schedule:
This position is nonexempt from the provisions of the Fair Labor Standards Act and is eligible for overtime pay. Work schedule is normally Monday through Friday, 40-hour work week. Variations may be required depending on the demands and needs of the work.
Union Representation
This position is not represented by a union.
Work Location
The primary location of this position is in the King Street Center (201 S. Jackson St., Seattle, WA) During the mandatory telecommute order, work will be done remotely, but the assignment may include onsite visits to Metro facilities. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a county worksite.
Please note that when employee conducts work that is likely to bring them in contact with
another individual, safety precautions are required by the department in alignment with the
Public Health Directive from the Seattle &King County Public Health Officer.
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference come join the team dedicated to serving one of the nation's best places to live, work, and play.
Guided by our "True North", we are making King County a welcoming community where
every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way, and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native Americans and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy),
age, genetic information, disability, veteran status, or other protected class. Our EEO policy
applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of
compensation.
To request assistance
If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, contact the recruiter listed on this job announcement.
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