Network Engineer - Senior

Yes, this is government, but we'll surprise you in how we break from the stereotypical mold. King County is driving to become the best run government in the country. For King County Department of Information Technology (KCIT) that means pushing the County forward through innovation and optimization. We're committed to helping our customers and our constituents get solutions that help them do their job or do life easier. That's where you come in.
 
KCIT is seeking multiple IT Production Engineer, Seniors. The Production Engineer, Seniors are highly skilled and experienced group of IT professional responsible for the implementation, maintenance, and monitoring of the company's network infrastructure. The ideal candidate will have a deep understanding of networking concepts and technologies, as well as strong problem-solving and troubleshooting skills.
 
King County Department of Information Technology (KCIT)
KCIT provides the building blocks for many of our region's most critical services. As a business solutions partner, we collaborate with 18 other King County departments to develop products and services that better serve the needs of our customers and our community. Visit kingcounty.gov/kcit to learn more.
 
KCIT was recently recognized for its vision, strategy, innovation, and collaboration as the first-place recipient in the 15th annual Digital Counties Survey. In the past 11 years, KCIT has also earned multiple top 10 Digital County honors from the Center for Digital Government. With a record of success, KCIT focuses on delivering smart technology solutions and innovative information technology to support customers building stronger communities.
 
Teleworking Requirement 
The work associated with this position will be performed through a combination of onsite work and teleworking as needed. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
 
Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection (access may be supplemented in some situations) where they can reliably perform work and remain available and responsive during scheduled work hours.
   
King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team that is redefining how we work in this department's hybrid environment.  
 
Duration
These positions are estimated for a duration of two (2) years.

Benefits
King County offers a robust benefits package to support you and your family in a variety of ways. To learn more about the benefits offered here, please click on the Benefits tab or click here: http://www.kingcounty.gov/employees/.
 
Work Schedule
The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. but may require after hours work as needed. Alternative work schedules may be considered. This position is not eligible for overtime pay.
 
Questions
If you have questions regarding this recruitment, please contact shdickson@kingcounty.gov, or 206-253-2454. 

• Perform operational and administrative functions to ensure continuous operations of enterprise systems by performing monitoring of systems, applications and networks, using tools for verification of services, and detecting, reporting, escalating, and correlating events to determine customer impact and document anomalies according to established procedures.
• Provide technical support and troubleshooting for IT incidents, service requests, and computer operations management, this position will evaluate, prioritize, correlate alerts and events, document and triage IT incidents to respond promptly and proactivity to minimize end-user impact.
• Provide technical leadership and mentoring to journey-level engineers.
• Plan, implement and maintain upgrades/updates/fixes for core operating systems and their related components following industry best practices, without negative impact to the overall availability and reliability of the enterprise systems/networks.
• Act as the liaison between vendors, technical support hot lines and departments to resolve complex systems or network problems.
• Perform troubleshooting of network routers, switches and other endpoint devices to establish connectivity and existing tools according to established procedures.
• Perform the installation, removal and positioning of computer equipment and cabling in the Data Center; ensure availability of resources required to add new equipment. Respond to customer requests for equipment adds/moves/changes.
• Perform space planning and installation for servers and related equipment. Electrical audit and planning.
• Create standard operating procedures and technical documentation for assigned systems.
• Assist with leading the testing of services after change management is implemented.
• Assist with physical security measures, such as performing security audits.
• Provide a high level of professional, quality customer service at all times.
• Enter requests utilizing the IT Service Center ticketing system and evaluate, categorize and prioritize requests.
• Document and enter actions taken and decisions made. Refer tickets to other analyst groups and subject matter experts.
• Follow security processes and understand how they apply to this role.
• Ability to communicate instructions and information effectively in a manner appropriate to the technical knowledge of the audience.
• Ability to promote and follow county business policies and procedures, county IT policies, standards and guidelines, and IT Service Center goals and objectives.
• Strong written and oral communication skills including strong interpersonal skills, with a focus on relationship building, listening, and questioning skills.
• Strong computer troubleshooting, analysis, research, critical thinking, and problem-solving skills with keen attention to detail.
• Perform other duties as assigned.

• Bachelor's degree in computer science or a related field.
• 5 years of experience in a network engineering or IT support role.
• Strong knowledge of networking concepts and technologies.
• Experience with network troubleshooting and problem solving.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
• Excellent written communication skills. Demonstrated ability to correspond verbally and in writing to customers and coworkers at all levels. Ability to clearly articulate technical issues to a wide audience and maintain procedural documentation.
• Ability to prioritize customer-reported issues, recognizing critical issues and anticipating and adjusting for problems and roadblocks. Manages the work and sets priorities in a well-planned and organized manner.
• Skilled in handling multiple competing priorities, using time effectively and efficiently.
• Valid Washington State Driver’s License or ability to obtain one

Desirable Experience 

• 5-years or more experience in an IT role, performing the administration and maintenance of enterprise network systems according to established industry best practices with the customers in mind.
• 3-years or more experience implementing enterprise networks including wide area and local area network technologies.
• 2-years or more experience in current configuration management of Cisco routers, Cisco switches, and security tools and appliances.
• At least 1-year experience in reading and interpreting architectural designs, technical specifications and other technical documents.
• At least 1-year experience in current engineering and monitoring tools.
• ITIL Foundation Certification
• Microsoft Certification
• Network certifications (CCNA, CCNP, CCIE, CISSP) or equivalent experience 

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

Application Requirements  
A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered. 
   
The recruitment for these positions is open to all qualified candidates. If filled internally, they will be filled as Special Duties.
 
Union Status: This position is represented by Protec17: Information Technology
(For internal use only: Classification: IT Production Engineer - Senior - 7130800 - working title is Network Engineer Sr.)    

Benefits
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.  Eligible positions receive the following benefits and have access to the following programs:

• Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.
 
This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.  If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.  
 
NOTE:  Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
 
For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.