Patient Services Representative (Administrative Specialist II) | Federal Way and Midway

This is a Term-Limited Temporary opportunity.  Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last until December 31, 2023. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions.  The County and the Department continue to work to secure long term funding sources.  
 

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

The Department of Public Health has an opening for a Patient Services Representative to join a vibrant, multi-disciplinary, and diverse team at our Federal Way and Midway Parent Child Health and Family Planning Clinics in the delivery of health services to the county's most vulnerable people.
 
The representative will provide services for our First Steps (Maternity Support Services/Infant Case Management), Family Planning programs. This position supports a broad range of services in two busy Public Health centers.
 
The First Steps program provides services to families during pregnancy, infancy and early childhood.   The program functions as a multidisciplinary team comprised of Dietitians, Public Health Nurses, a Community Health Worker and a Social Worker.  First Steps provides health education, case management, referrals and service linkages to some of our most vulnerable populations in order to improve pregnancy, birth and infant health outcomes.
 
The Family Planning Program is a nationally recognized provider of sexual and reproductive health services, including birth control, pregnancy testing with options counseling and referrals, sexually transmitted infection services, and breast and cervical cancer screenings. We offer high quality, confidential care to all members of our community regardless of ability to pay.
 
Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and mental illnesses. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, listen, and respond to clients.

 
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx
 
 
 
This position will work at the Federal Way Public Health Center, 33431 13th Pl. S, Federal Way, WA 98003 and Midway Public Health Center located at 26401 Pacific Highway South, Des Moines, WA 98198. However, in an effort to meet our clients' needs, this position will be required to work at various Public Health Centers and sites throughout King County.The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:
 

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Checking in clients
• Registering clients, requesting financial and insurance information, verifying insurance coverage
• Scheduling appointments, and making reminder calls
• Calculating fees, collecting payments
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include:
  1. accurately completing documentation and data information for billing in a timely fashion 
  2. processing referrals for providers
• Making copies, faxing, and other general office and clerical duties
• Other duties include using a variety of computer programs including: 
  1. Epic (an electronic health record program)
  2. Microsoft Office products

• Two or more years of experience working in a healthcare environment.
• Experience with EPIC or other electronic health records system
• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
• Are computer-savvy and able to learn to use new computer programs and technical tools quickly
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
• Maintain confidentiality of client information
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
• Can maintain their composure under pressure
• Are committed to working with diverse populations with cultural humility
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation

• Washington State Driver's License
• Ability to travel within the designated territory
  
  

• Bilingual and/or bicultural, especially in English/Spanish

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 
 
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
 
If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date.   To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.”


No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
 
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.
 
Applications will be reviewed after the job posting closes. The following items are required to be considered for this vacancy:
 

1. NEOGOV/Government Jobs on-line or paper application 
2. Supplemental questionnaire responses
3. Resume
4. Letter of Interest

 
Please do not use "see resume" in your application or answers to supplemental questions as these will be considered incomplete.
 
Please do not copy and paste your entire resume, or copy and paste your entire job history, as your answers to the supplemental questions as these will be considered incomplete.
 
You may attach multiple documents if you wish:
 

• Copy and paste one or more documents into the text resume section of the application.
• Attach multiple documents/files in the resume attachment section.

 
Your application may be rejected as incomplete if you do not include the standard information in the application. Providing information only in a resume will not be considered a complete application.
 
Your application materials must validate your answers to the supplemental questions. If your answers cannot be validated, you will not proceed to the next steps of the process.
 
The selected candidate will be required to pass a thorough background investigation. In the event the job classification requires an exam; an offer of employment will be contingent on passing a pre-employment physical exam and must maintain security clearance.
  
This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.kingcounty.gov/jobs/applying.aspx 
 
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
 
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
 
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
 
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
 
Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.
 
If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.
 
   
 
For more information about the application process please contact Mark Lacy at Mlacy@kingcounty.gov.

Salary : $52,187 - $66,144