Now hiring for a Front Desk Supervisor at the Kinzie Hotel, a fantastic upscale downtown property with that hip vibe. Great starting wage and benefits package!
The Kinzie Hotel is looking for team leader to add to our front desk concierge team! As a leader of the front desk concierge team, you will help build the foundation that makes the Kinzie Hotel's success!
Front Desk Supervisor
SUMMARY: The Front Desk Supervisor is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression.
The Front Desk/ Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture. You will train and schedule and assist with performance improvement plans and compliance counseling.
EXPERIENCE & EDUCATION:
- College degree preferred
- Prior hospitality experience required - 2 year minimum Hotel Front Desk supervisory experience
- Previous experience with Opera required
- Must be willing to work different hours/shifts.
ESSENTIAL JOB FUNCTIONS:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: all hotel features/services, hours of operation; all room types, numbers, layout, decor, appointments and location; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled in-house group activities, locations and times; all hotel and departmental policies and procedures.
- Access all functions of the computer system.
- Ensure that current information on rates, packages and promotions is available at the Front Desk.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
- Train Staff
- Schedule Staff
- Maintain a neat and presentable front desk area.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that express check-outs are processed through the system.
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
- Ensure security of guest rooms.
Associate is held accountable for all duties of this job and other duties as assigned.
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have a strong working knowledge of Microsoft Office programs
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
- Possess strong leadership, motivational, organizational and verbal communication skills.
WORKING CONDITIONS:
- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to occasionally lift, carry, push & pull up to 30 lbs with assistance
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
- Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
We are an Equal Opportunity Employer, and A Drug Free Workplace. Qualified Applicant must be willing to submit to criminal background check.
Kinzie Hotel is an Equal Opportunity Employer (EOE)
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Overnight shift
- Weekend availability
COVID-19 considerations:
We have safety protocols in place.
Ability to commute/relocate:
- Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What are your compensation expectations? (refrain from negotiable)
- What software/operating programs do you have experience with?
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location