Service Manager

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Service Manager Benefits

• Medical, Dental & Vision Insurance
• Paid time off and Vacation
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness
• Above-average Industry Pay

Service Manager Position Purpose

Responsible for the efficient and profitable operation of the service department. Oversees all branch crane service personnel. Advises and recommends changes or improvements to the VP of Product Support.

Service Manager Essential Functions

• Develops annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
• Ensures the appropriate service is performed
• Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including performance reviews and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions and issues or concerns
• Provides that proper records, reports, and procedures are established and followed concerning all service work
• Controls time spent on servicing machines to ensure maximum efficiency & productivity
• Ensures that necessary shop tools and equipment are available and maintained in good order
• Organizes and conducts training programs and meetings for staff and customers, either as a company function or in conjunction with manufacturers' service representatives
• Periodically evaluates the performance of the service department against planned goals and objectives and adjusts accordingly
• Works with the sales department to evaluate used equipment for trade-in; performs emergency service work as appropriate
• Assists in transporting and setting up equipment at shows, exhibits, demonstrations, etc.
• Fosters good working relations with the Parts department and ensures proper procedures, records, and reports are in order
• Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition, and supervises the economical use of vehicles in the performance of service work
• Maintains and fosters good working relationships with manufacturers' representatives
• Engenders good inter-department relationships at the local branch as well as with other company facilities
• Ensures service literature, instruction manuals, catalogs, and factory communications are appropriately maintained and brought to the attention of service personnel as appropriate
• Acquires and maintains knowledge of all warranty programs of various manufacturers and appropriately manages and facilitates warranty repairs as appropriate
• Actively supports and administers company policies and procedures as established
• Actively monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure the maximum safety of service employees

Service Manager Minimum Qualifications

• High School Diplomaor Equivalent
• Five (5) years experience as a service technician
• Two (2) years as a lead man or service department supervisor
• Formal training in management concepts and proceduresthrough colleges, workshops, or seminars

Service Manager Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold andwet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
• Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.