What are the responsibilities and job description for the Floor Manager position at Kissaki?
Department: Front of House: Management
Job Title: Floor Manager
Reports to: General Manager
General Description: Responsible for leading the restaurant team in successfully running a Kissaki restaurant, managing the day-to-day restaurant operations, and maintaining Kissaki quality and standards in all areas.
Type of position: Full-time
Hours: 50-60 / week (Exempt)
General Description & REQUIREMENTS:
Operations:
Job Title: Floor Manager
Reports to: General Manager
General Description: Responsible for leading the restaurant team in successfully running a Kissaki restaurant, managing the day-to-day restaurant operations, and maintaining Kissaki quality and standards in all areas.
Type of position: Full-time
Hours: 50-60 / week (Exempt)
General Description & REQUIREMENTS:
Operations:
- Overseeing front-of-house operations to deliver an efficient and hospitable dining experience to all guests.
- Act as a role model for outstanding service; continuously work to elevate service standards, and personally embodies hospitality in daily actions.
- Act as a cultural and brand ambassador for Kissaki in and outside of the restaurant.
- Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions/
- Manage hourly front-of-house employees in their daily responsibilities, providing clear, effective direction.
- Ensure the dining room is set up and properly stocked before and during service.
- Monitor employee schedules daily to ensure proper staffing levels for business volume.
- Ensure unit hourly staffing is kept within daily/weekly/monthly operating budgets.
- Ensures that all Kissaki drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.
- Ensure that weekly food and beverage inventories are taken.
- Ensure all purchases are made according to budget guidelines.
- Ensure all category cost of goods are within approved budget.
- Collaborate with back-of-house management to effectively troubleshoot mistakes and problems.
- Conduct DOH walk-throughs multiple times per day to ensure DOH compliance; address all DOH violations immediately.
- Promote and practice safe work habits through trainings, education, and day-to-day management.
- Identify and resolve potential safety hazards and ensure accidents are documented following proper procedure.
- Update opening and closing checklists as needed.
- Oversee breakdown and cleaning of the dining room at the end of the shift.
- Update knowledge and skills by participating in ongoing educational opportunities.
- Read daily service notes and address any areas of concern
People Management:
- Create the weekly schedule for hourly FOH Staff.
- Maintain a professional relationship with the team, adhering to all standards of conduct outlined in Kissaki’s Employee Handbook.
- Consistently monitor, coach, and encourage management team and hourly service employees to meet Kissaki’s service and hospitality standards.
- Establish regular communication with the front-of-house team including pre-shifts, meetings, training, etc.
- Ensure all new hires are thoroughly trained on the expectations of the restaurant, steps of service, recipes, and presentation required of each dish.
- Resolve hourly team member conflicts by following Kissaki’s complaint handling procedures.
- Prepare disciplinary write-ups and terminations as needed; ensure HR approves all disciplinary actions, and ensure coaching conversations are always delivered with two managers present.
Essential Functions:
- The ability to proficiently speak, understand, read, and write in English.
- The ability to comprehend and follow written and verbal directions.
- The ability to understand intermediate math.
- The ability to use a computer system for emails, spreadsheets, invoicing, etc.
- The ability to work independently or as part of a team.
- The ability to lift at least 30 pounds on a regular basis.
- The ability to bend, stoop, stand, and perform extensive walking for 8-10 hours a day.
- The ability to adapt to a fast-paced and challenging work environment.
- The ability to approach their work with a sense of ownership and work with a sense of urgency.
- The ability to work nights, weekends, and holidays, and a variable schedule, per the needs of the business.
- The ability to perform essential job functions under pressure and maintain professionalism when under stress.
- The ability to consistently meet Kissaki’s hygiene and grooming standards, as outlined by Employee Handbook.
- The ability to adhere to the posted schedule and clock in/out at times.
- The ability to adhere to all HR policies and guidelines.
- The ability to lead, coach, inspire, and motivate a large team.
- The ability to effectively delegate tasks and follow up.
- The ability to skillfully train team members.
- The ability to take initiative and resolve issues skillfully, appropriately, and in a timely manner.
- The ability to manage multiple projects simultaneously and to prioritize and plan work activities, using time efficiently.
WORK EXPERIENCE REQUIREMENTS:
- 2 years’ experience as a Manager of a fine dining restaurant.
- Experience using Restaurant 365 and Toast, preferred.
- Experience with Japanese cuisine preferred.
- Proficiency in Microsoft Suite (Excel, Word, Outlook) and Google Suite.
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