Customer Service Billing Representative

Customer Service Billing Representative (CSBR)

Job Summary:
The Customer Service Billing Representative (CSBR) will interact with the company’s customers by addressing inquiries, resolving problems and concerns, gathering data, and maintaining customer accounts and billing.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products and services.
• Gathers, enters, and processes orders for new or additional products and services.
• Fields customers questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, comments, problems or concerns.
• Verifies accuracy of billing data, correcting any errors.
• Creates itemized statements, bills, invoices, and other necessary billing documents.
• Performs general bookkeeping work, which may include entering data and maintaining records, invoices, and supporting documents of amounts due for items purchased or services rendered.
• Contacts customers to obtain, verify, and update account information when necessary.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to promote and maintain positive company and community relations.
• Service-oriented with the ability to solve problems as they arise.
• Proficient computer skills with the ability to learn new software.
• Basic understanding of clerical procedures.
• Excellent written and verbal communication skills, including active listening.
• Excellent organizational, prioritizing, and time management skills.

Education and Experience:

• High school diploma or equivalent.
• A combined minimum of 5 (five) years experience of customer service and billing.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 (twenty-five) pounds at times.

Job Type: Full-time

Pay: $22.50 - $27.83 per hour

Benefits:

• AD&D insurance
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Work Location: In person

Salary : $23 - $28