Quality Manager

Klamath Health Partnership (KHP) is a Federally Qualified Health Center (FQHC) actively recruiting for a Quality Manager. We are a not-for-profit organization whose purpose is to provide comprehensive medical, dental, behavioral and community health services to the medically underserved of the Klamath Basin in southern Oregon. We are committed to the lifetime wellness of our community, by providing accessible care to everyone with compassion and respect, regardless of ability to pay.

The Quality Manager provides strategic and operational oversight to the performance measurement, reporting, and improvement initiatives of Klamath Health Partnership (KHP). The Quality Manager ensures KHP’s performance measurement initiatives align with emerging national and state requirements and opportunities, while maintaining the integrity of the infrastructure and systems that support KHP in generating and optimizing the use of comparative measures.

The Quality Manager will ensure implementation and continued education of clinical orientation of staff and physicians in an efficient and economical manner and assure that training is customer-focused and based on needs identified by users throughout the system. The position will partner with management to implement Electronic Health Record (EHR) solutions, reporting, quality assurance measures, and clinical decision support systems in support of our organization's overall goal of quality healthcare. The Quality Manager position will also coordinate insurance audit liaisons and patient grievances. The Quality Manager will implement patient centered primary care home certification and reporting.

Essential Duties and Responsibilities:

• Analyzes complex data, identifies national and local healthcare trends, working with Quality Management team to prioritize and coordinate improvement initiatives.
• Effectively uses new and existing tools, methodologies, and technologies to solve business problems and provide solutions that enhance operations and capabilities.
• Strives to streamline processes and implementation. Ensures proper documentation.
• Determines and coordinates quality improvement and assurance priorities and projects focused on improving patient care, service delivery, health outcomes, and fostering clinical integration.
• Facilitate performance improvement and health data analysis among providers and multiple levels of management.
• Manages quality assurance program including patient grievances, patient satisfaction and experience surveying, and Patient-centered Primary Care Home certification.
• Directs the functions and operations of a robust continuous quality and performance improvement program including reviewing records for indicators of quality, reports finding to leadership, and coordinates agency Quality Council.
• Develops team capacity to collaborate and achieve sustainable improvements.
• Coaches team members through the phases of improvement methodologies including the model for improvement, Lean Six Sigma, and/or rapid cycle improvement.
• Leads and develops multi-disciplinary, cross-functional teams to perform improvement projects.

Other Duties:

• Develops plans to overcome issues and assists in distributing accountability throughout all levels of the organization in partnership with leadership.
• Builds and supports effective collegial relationships with applicable internal and external constituents and stakeholders.
• Responsible for driving, supporting, and modeling a service-oriented culture focused on service excellence and the overall patient experience across facilities.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all patients of KHP with an excellent service experience.

Desired Knowledge, Skills, and Abilities:

• Strategic and opportunistic thinker.
• Ability to articulate a vision for clinic quality measurement and develop and sustain multi-stakeholder collaboration in support the mission and vision.
• Ability to utilize and integrate multiple resources to identify quality measures.
• Ability to quickly assimilate, assess, and act upon new concepts, trends, and initiatives.
• Baseline understanding of health information technology (HIT), and health information exchange (HIE), including data networks, database management and operating systems and interfaces.
• Excellent organizational skills with the ability to manage multiple tasks and timelines.
• Ability to lead others in a team environment and come to consensus on workflow and training related issues.
• Ability to learn and apply continuity of care principles in establishing workflows with providers and staff.

Qualification/Requirements:

• Bachelor’s degree in Healthcare Administration, Nursing, Public Health, or related field and at least 4 years of relevant work experience or equivalent combination of education and experience required.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Lean Six Sigma certification preferred.
• CPR/First Aid preferred.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Klamath Falls, OR 97601: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

License/Certification:

• Certified Professional in Healthcare Quality (CPHQ) (Preferred)
• Lean Six Sigma Certification (Preferred)

Work Location: One location

Salary : $70,000 - $-1