General Manager

General Manager Job Description

Title: General Manager

Department: Operations

Reports To: Area Manager

PURPOSE OF POSITION:

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

JOB SKILLS AND REQUIREMENTS

• Builds teams by identifying, recruiting and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops and motivates the shop’s Team Members by following the Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality and product presentation controls.
• Maintains the integrity of Capriotti’s recipes to ensure a consistent Guest experience at any Capriotti’s location.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture for suggestive-selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors and other members of the Capriotti’s brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluates results to choose the best solution for problem-solving.

Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality and team performance; organizes, plans and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:

• Ability to withstand work conditions in temperatures of 0?F or less and up to 100?F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:

• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• Proven track record of success as a restaurant manager.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, or work conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions.

Core Focus:

To share our passion, one sandwich at a time.

Core Values:

1. Passion – Be the Best
2. Family – Care about people
3. Integrity – Walk the Talk
4. Profitability – Everyone Wins
5. Genuineness – 100% Real