Order Administrator

Knapheide Truck Equipment Center in Flint, MI is looking to hire an Order Administrator to support the outside sales team with responses to inquiries, quotations, and customer-related information.

Reason to work with us:

• Stability - We've been in business since 1848
• Growth opportunities - Over 25 retail stores and upfit centers, and continued expansion
• Never Settle - We're committed to adapt, overcome, and continuously improve
• Collaborative, supportive, and engaging work environments
• North America's most popular manufacturer of work truck bodies and truck beds

What you will be doing:

• Create and monitor production delays and tickets itemizing impact to production scheduled units
• Interact with team members to receive and respond to customer and salespeople's inquiries in a timely manner
• Be the primary contact point for sales people to obtain order, materials, and delivery status information
• Develop quotes for standard and custom truck equipment installations
• Organize and manage complex quote reviews
• Provide quote detail report
• Report out updates for delays and holds on Fleet or Pool units
• Research and source new equipment and components required for quoting
• Identify and capitalize on upsell opportunities when interacting with customers
• Serves for scrap sale or disposal sales
• Manage chassis holds and releases
• Provides applicable build options or solutions for delays and production stoppages
• Administer and report out build changes as updated per delays and stoppages
• Coordinate with customers / dealers to obtain adequate information / estimates
• Coordinate with Management to obtain approvals on order reviews from Fleet work
• Coordinate with Knapheide Manufacturing to obtain approval for manufacturing changes

Experience you'll need:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office - Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High School Diploma or GED; Associate's degree preferred

Salary : $36,700 - $46,500